Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role

As a Program Manager III within the Delivery Team, you will be responsible for managing customer projects, and ensuring those projects are delivered in a timely manner, and to a high standard. You will work closely with the System Engineers assigned to your project, and also cross-functionally with the Sales, Product and Engineering teams (to name a few). You should be a self starter who is proud to strive for excellence in all you do.

What you’ll do

Project Management:

• Accountable for the successful execution, management, and delivery of customer projects, ensuring adherence to scope and schedule.
• Creates, maintains and updates project plans, tracking all tasks, milestones, risks, and issues throughout the delivery process.
• Manages and owns all projects for four customers.
• Takes full ownership of a number of customer projects, managing all aspects of these projects from initiation to completion.

 

Customer Relationship Management:

• Leads all customer communication, fostering a close working relationship.
• Serves as the primary point of contact for customer inquiries and concerns.
• Tracks customer-facing tasks to ensure visibility and accountability.
• Provides innovative and effective solutions to address challenges encountered during project execution.

 

Technical Understanding:

• Understanding of all the Use Cases of the Everseen software.
• Ability to guide customers through the Use Cases and user acceptance tests.

 

Stakeholder Collaboration:

• Collaborates cross-functionally to deliver projects within agreed scope and timelines, engaging with internal teams such as product development, implementation, and customer support.
• Works closely with the Sales team and senior members of the delivery team to manage customer expectations regarding project delivery, providing regular updates on project progress.

 

Reporting and Communication:

• Coordinates all reporting with sales, customer success and data teams.
• Access historical project data to facilitate accurate forecasting and decision-making.

 

Technical Coordination:

• Assists with coordinating system performance analysis with technical and data teams, ensuring the successful integration and functionality of customer systems.
• Creates and coordinate Jira tickets to track project tasks internally across delivery and other departments, maintaining project updates in Salesforce.
• Utilizes technical expertise to translate customer requirements into actionable features for technical teams.

 

Deployment Management, Feature Testing and Feedback Integration:

• Assists with the management ongoing deployments and upgrades, integrating them seamlessly into existing projects. 
• Ensures deployments are completed on time and within scope.
• Collaborates with customers to test and validate new features, gathering feedback for improvement.
• Works closely with Product Teams to incorporate customer feedback into product development.

Collaborating With

• Everseen’s Sales Team, Product team, and Engineering Team, our customers and our employees

Profile and Skills

• 3+ Years  experience in a similar customer delivery role.
  Project Management: 
• Demonstrates ability to effectively manage multiple complex projects simultaneously, ensuring timely delivery and meeting project objectives.
  Technical Proficiency: 
• Familiarity with Agile/Scrum tools like JIRA, providing an advantage in managing projects within dynamic and iterative environments.

 

Product Knowledge: 
• Indepth understanding of the Everseen solutions.
  Initiative and Adaptability: 
• Proactive self-starter with the capacity to engage in multiple initiatives concurrently.
• Adaptable to changing project requirements and able to anticipate and address potential issues promptly.
  Curiosity: 
• Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
  Ownership and Accountability: 
• Demonstrates initiative, drive, and self-motivation in taking full ownership of projects, ensuring accountability for project outcomes, and fostering a no-blame culture conducive to continuous improvement.
  Analytical Thinking and Attention to Detail: 
• Possesses in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.
• Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
  Travel Readiness: 
• Willing to travel as needed for client meetings, project kick-offs, or other project-related activities.

Education

• Bachelors degree or equivalent is preferred.

Scope & Influence (Span of Control)

• Works without guidance and serves as a functional expert and career advisor for individuals in bands 4, 5, and 6.
• Manages complex projects and interacts with other departments.
• Possesses some independent decision-making authority.

 

Complexity & Decision Making

• Works on problems of diverse scope and calls upon multiple known practices and procedures to solve problems when in unknown territory.
• Exercises judgment within defined procedures and practices to resolve day-to-day problems.
• Builds productive internal/external working relationships.

 

Company Competencies

 

Communication & Collaboration

• Develops meaningful relationships with key stakeholders internally and externally regardless of level to achieve business goals.
• Manages conflict and hard conversations directly and with maturity.

 

Impact / Acting Strategically

• Drives strategic and business-critical initiatives that have measurable impact on the company.
• Anticipates risks ahead of time, and plans mitigation steps alongside recommended solutions.

 

Customer Focus

• Takes responsibility for resolving customers’ problem and escalate appropriately.
• Puts customers first.
• Keeps customers informed and communicates effectively regarding any difficulties.
• Exchanges ideas and information effectively and looks for ways to improve service.

 

Innovation

• Looks beyond obvious solutions. 
• Observes opportunities and translates them into benefits for the company. 
• Cultivates innovation and seeks out learning to stay ahead of the curve. Independently, studies and develops new ideas and proposals.
• Open to change, shows curiosity and interest when learning new topics.
• Learns quickly when facing new challenges or problems.
• Works effectively in teams to generate and refine ideas, incorporating feedback and diverse perspectives.

 

Team Player

• Shares knowledge and expertise to help others develop their skills and capabilities.
• Fosters a collaborative and inclusive team environment that encourages learning and growth.
• Collaborates with team members to implement initiatives that drive organizational success.
  Open to Development / Improvement
• Handles several activities at one time with no loss of control, adjusting schedules to take account of changing priorities.
• Works on utilising learned skills to solve problem and improve processes. 

About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.   Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.   Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.   Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.   We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.  

Our Culture

Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions. We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar,  strengthening our talent, pushing innovation forward, and maximizing our impact.     Our Values   We OWN THE OUTCOME. No silos, no excuses.   We ARE CUSTOMER-FIRST. They guide our decisions.   We ARE ONE TEAM. Debate, decide, commit.   We MOVE WITH PACE. With simplicity and quality.   We RAISE THE BAR. On talent, innovation and impact.  

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.   Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.