Collateral Support Specialist - Lending Support

SUMMARY:

Responsible to work with and between business lines to ensure timely receipt of recorded collateral documents.  Advises business line personnel of perfected collateral not received.  Assists in driving effective use of technology and automation.  Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Collaborates and works with and between business lines to clear missing perfected collateral documents in a timely manner.

Reports missing collateral to front business lines and management.

Responsible for submitting Uniform Commercial Code (UCC) filings for recording to third party vendor, monitoring for receipt and updating the core banking system with recordation details

Monitors and works with third party vendors for UCC continuations and renewals.

Possess a thorough understanding of loan documentation to ensure collateral documentation is correct and understand the differences in title commitments, title policies and opinions of title.

Understands GAP on vehicle loans and assists with refunds and cancellations.

Assists with training and guidance to team members with respect to understanding, processing and managing the workload. 

Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency. 

Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.

Fosters strong relationships with leader and peers to ensure collaboration and effective communication within the team.

Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement. 

Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.

Assists in driving the effective use of technology within functional areas.

Performs work within customer service level expectations and key vendor processing timelines. 

Performs daily work as defined accurately.

Makes recommendations to leadership about possible changes to processing that will enhance the process.

 

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.  You will also be expected to complete all assigned compliance training in a timely manner.

Professional demeanor in appearance, interpersonal relations, work ethic and attitude. 

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. 

Ability to interact effectively within team and with customers they service.

Demonstrated ability to manage priorities and meet critical deadlines as defined. 

Strong organizational and prioritization skills. 

Ability to multitask and work under pressure. 

Team player with a positive outlook. 

Willingness to provide a level of service, which will clearly differentiate us from our competitors.

Ability to interact with outside customers when needed

Ability to provide superior service to internal departments

Professional demeanor in appearance, interpersonal relations, work ethic and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.

Ability to be collaborative with co-workers and employees.

Able to multi-task and effectively function under stressful conditions.

Ability to use Microsoft Office Products including Word, Excel, and Access.

Ability to understand and utilize banking industry technology.

Qualifications

High school diploma or general education degree (GED) required.

Associates degree preferred.

Minimum of 2 years experience in banking, preferably in loan or operations required.