Employee Connect Officer

Bayside Health

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent Full-time 
• HS3 Classification
• Located at The Alfred - Moving to Moorabbin estimated late May 2026
• Great Staff Benefits

About the role

Employee Connect is a small but fast paced team within the Payroll Services department delivering transactional and administrative employee services for Alfred Health, which will include processing of staff queries, processing of employment contracts, termination documents, changes in conditions and other relevant HR changes, as well as the ownership of relevant policies and processes to support these activities. 

Employee Connect Officers look after the following key functions:

• Using resources and providing exceptional customer service to both internal and external customers
• Handle onboarding, internal transfers, contract variations
• Utilising multiple systems and platforms to perform your role
• Answer inbound calls and emails relating to Payroll / Human Resources matters and solve your caller's query or provide information
• Complaint Handling

The successful candidate will have:

• Previous exposure or a keen interest in Payroll and HR-related matters (Desirable but not essential)
• Proven customer service experience in a high-volume phone and email environment
• Ability to learn new systems and processes
• Great communication skills, both verbal and written
• Exceptional interpersonal skills and a great team player
• Patience and resilience with a genuine desire to support customers while delivering a great experience
• Proven data entry skills
• Ability to adapt to change
• Complaint handling skills
• Experience working to KPI’s
• Previous exposure to SAP SuccessFactors (Desirable but not essential)

​​​​​​Benefits

A new carpark waiting list has been implemented at The Alfred.

• Salary packaging & novated leasing through Maxxia
• Onsite car (subject to availability) and bike parking opportunities, deducted pre-tax!!
• Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
• Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

All enquires to Sonya Morgan on sonya.morgan@alfred.org.au.

Applications Close at 11pm AEST, Thursday 28th May 2026.

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don’t hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.