National Accounts Project Coordinator
The National Accounts team serves as a single, strategic point of contact—representing the full breadth of Southern Company’s capabilities—for some of the company’s most complex and influential national customers. The Project Coordinator role is responsible for providing support to 2-3 National Account Managers who focus on direct customer relationships and strategic engagement. Support activities range from new project intake, billing inquiries, rate analysis, issue resolution, outage management, data reporting (KPIs, dashboards) and more.
Key Responsibilities
- Respond promptly to customer inquiries regarding billing questions, service issues, outages, programs, incentives, etc. and provide proactive communication to ensure high satisfaction
- Understand and explain complex rate structures to customers; conduct annual rate analysis including real-time pricing evaluations for major customers
- Aid in project managing construction of new facilities, installation of EV charging and resiliency solutions, expansion of existing buildings, and more involving internal and external cross-functional teams
- Conduct market/customer research; create presentations for internal leadership and customer meetings
- Assist in facilitating customer meetings and following up on action items from the discussion
- Provide effective storm response and outage communication
- Build and foster relationships with internal partners across the enterprise which can be leveraged to support customer requests and ensure the highest level of service for assigned accounts
- Support company sales goals of unregulated products (end use, outdoor lighting, energy services, etc.) and participation in regulated programs for managed customers
- Develop regular and ad hoc customer communication in compliance with company branding standards; improve customer communication by leveraging technologies such as AI
- Coordinate marketing materials, branded apparel, and booth resources for semi-annual EEI National Key Accounts conferences
- Work with cross-functional teams to develop and implement comprehensive reporting and analytics strategies to enhance the efficiency and effectiveness of the National Accounts team
Education, Experience & Knowledge
- Bachelor’s degree in business, engineering, or a related field required
- Minimum of 3-5 years of experience required; experience in sales, customer service, and/or pricing within an electric utility is preferred
- Strong computer proficiency, project management, and complex data analysis/reporting experience is required
- Experience with internal tools and systems, including rate analysis (BillGen), billing systems (CSS/CIT), outage tracking (IDMS/OUA), and project management platforms (OSC/PowerClerk) preferred
- Experience with customer relationship management (CRM) systems, project tracking tools, and data analysis strategies.
- Knowledge of customer program offerings including energy efficiency, renewables, distributed energy resources, clean transportation, outdoor lighting, etc
Skills, Abilities, & Behaviors
- Excellent communication and interpersonal skills, including building and maintaining strong relationships with internal and external stakeholders and effectively partnering with individuals at all levels.
- Ability to manage multiple concurrent projects with competing deadlines and high customer impact
- Superior analytical and problem-solving skills with the ability to interpret and present data effectively; strong attention to detail
- Adapts effectively to changing priorities and has a continuous improvement mindset
- Highly motivated self-starter and quick learner who demonstrates initiative
- Team player who works well across Southern system companies and functional departments
Working Conditions / Location
- This position is located in Atlanta, GA
- Role involves occasional travel (<10%), including out of state
About Southern Company
Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com.
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
