Job Description:
- Assist the Head of HR in leading organization-wide learning and development initiatives.
- Conduct regular Training Needs Analysis (TNA) to identify skill gaps and design targeted training interventions.
- Collaborate with Operations and relevant departments to design and develop technical and behavioral training content aligned with business needs.
- Coordinate, schedule, and manage logistics for internal and external training sessions, including onboarding/orientation programs.
- Develop and implement training effectiveness and participant feedback mechanisms to evaluate program impact.
- Monitor and ensure the timely conduction of policy refreshers and departmental training sessions.
- Identify, train, and support senior staff members in their roles as mentors and coaches for team development.
- Maintain and update the training calendar, records, and database, ensuring accuracy and timely reporting to HHR
- Collaborate with functional heads to integrate performance evaluation outcomes with TNA findings and propose actionable recommendations.
- Assess ROI of training programs, recommend improvements, and stay updated on modern learning techniques and industry best practices.
Essential Technical Skills:
- Training needs analysis (TNA)
- Training delivery and facilitation
- Performance evaluation and linkage with TNA
- ROI assessment of training programs
- Data analysis and training reports preparation
- Instructional design and content creation
- Event and logistics coordination
Qualification & Experience:
- Bachelor's degree in Business Administration / Management.
- 4-5 years of experience in a Training & Development position, preferably in the Banking industry, or Non-Banking financial institutions.
