Senior Associate - Feeder Operations - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. 

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade. 

Designation:– Associate/Sr. Associate

Base Location: Ghansoli, Navi Mumbai

Reporting to: Assistant Manager

Key Responsibilities:

• Good communication skills, both verbal and written.
• Meticulous attention to detail for accurate data entry, including capturing details of documents related to Ocean Transportation.
• Good Knowledge and Handson of Export & Import Customs filing (India). Well versed with Customs regulations, criticality and deadlines.
• Good knowledge of excel, working on multiple files simultaneously.
• Organizational skills to manage multiple tasks efficiently, such as accurately inputting information into desired systems following established guidelines.
• Customer-focused mindset for exceptional service, meeting deadlines for assigned tasks related to booking creation and updates.
• Team player with a collaborative and positive attitude.
• Basic tech proficiency, including CRM tools and software.
• Effective time management to meet deadlines and deliver goals as per defined KPIs.

• Empathy and patience when dealing with customer concerns, following instructions as mentioned in the Process Manual.

   

   

Qualifications, Experience, and Skills:

• Bachelor's degree.
• Should have good communication skill in English and must have good proficiency in Email Writing & excel skills.
• Willingness to work in Shifts as per allocated (working hours as per Vessel schedules) roster, should be fine to work in night shift as well. 

• Good knowledge and hands on of Import & Export Customs filing.

   

Experience:

• Minimum 2 years of experience in Documentation processing/Customs filing with a reputed shipping/logistics organization. 

   

Skills:

• Problem Solving: Should be a strong problem solver who stays composed under pressure, is proactive in identifying root causes, and demonstrates creativity in finding innovative solutions
• Detail Oriented: Demonstrates a strong focus on accuracy, ensuring that every task is completed correctly, with no detail overlooked and nothing falling through the cracks.
• Strong Collaborator: Capable of working independently with minimal direction while also thriving in collaborative, dynamic, and multi-cultural teams, bringing strong organizational skills, a personable approach, and a helpful attitude.
• Project Management: Skilled at managing multiple requests simultaneously, efficiently tracking progress to meet business deadlines and deliver assets on time.
• Languages: Fluent in English speaking and writing.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.