MidFull TimeEN
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Designation: Manager – Procurement - GSC
Base Location: Navi Mumbai
Reporting to: GSC Functional Leader
Shift Timing: Australian Shift timing
Role Purpose: Lead end‑to‑end service delivery for assigned towers/processes in the Shared Service Centre by owning outcomes, not tasks. The Manager ensures the following:
Key Responsibilities:
Identify, evaluate, and onboard suppliers and vendors.
Maintain strong relationships with key suppliers.
Conduct regular vendor performance evaluations.
Oversee Purchase Requisition, Purchase order creation, approval, and tracking.
Coordinate with internal teams to meet procurement requirements.
Ensure procurement activities comply with company policies and legal regulations.
Maintain documentation and audit readiness.
Work closely with finance, operations, and project teams.
Understand internal requirements and align procurement activities accordingly
Track procurement KPIs such as cost savings, supplier performance, and procurement cycle time.
2) Service Delivery & Operations Control
Ensure SLA/OLA adherence, TAT, accuracy, and customer experience (CX)/satisfaction targets (NPS)
Own daily/weekly production plan, capacity, and throughput across all teams in scope
Prioritize queues; manage escalations; remove blockers; enable TLs to schedule and assign work
Govern end‑to‑end process health: input quality, processing controls, output delivery, feedback loops
Approve exceptions and non‑standard handling with documented rationale
3) People Leadership & Capability
Build a high‑performing team culture; coach Team Leads on planning, feedback, and performance
Own workforce planning (FTE, skill mix, work continuity), hiring decisions, onboarding and ramp plans
Define role expectations and career pathways; drive Individual Career Development Plans (IDP’s), training, and certification (as necessary) for TLs & SMEs
Manage performance cycles, lead PIP/recognition, succession planning for critical roles
4) Performance Management & Analytics
Establish KPI framework; review daily/weekly scorecards with TLs, course-correct proactively
Drive root cause analysis (RCA) using data; track corrective/preventive actions (CAPA)
Publish monthly/quarterly business reviews (MBR/QBR) with trend insights and improvement plans
5) Stakeholder Management & Customer Experience
Act as single point of accountability for business stakeholders, align on SLAs, demand, and change
Run structured governance forums (MBR/QBR); manage cross‑functional dependencies and comms
Capture VoC/NPS; ensure actioned feedback and transparent status updates
6) Process Excellence & Continuous Improvement
Understand and Own Lean/Six Sigma pipeline: map processes, digitize, eliminate waste, standardize SOPs
Prioritize opportunities, remove roadblocks, track benefits realization
Ensure robust knowledge management: SOP currency, version control, handbooks, job aids
7) Risk, Controls & Compliance
Ensure policy adherence, regulatory compliance, data privacy, and internal controls
Run risk registers and control testing cadence, close audit actions on time
Define escalation paths, segregation of duties (SoD), and exception approval limits
8) Technology, Automation & Transformation
Govern change management (UAT, training, hyper care) track stabilization metrics
Partner with IT on application/platform performance, access controls, and incident management
9) Governance & Escalation
Operate a tiered governance: Daily huddles, Weekly Ops Reviews, MBR/QBR with stakeholders
Maintain a Risk & Escalation matrix; resolve escalations within timelines; record decisions
Ensure documentation hygiene: SOPs, playbooks, R&Rs, training logs, risk & control evidence
10) Transition, Migration & Scaling (Applicable based on Operating Model)
Lead transitions (from functions) with structured TOM, due diligence, and cutover plans
Secure resourcing, training, SOP sign-off, and hyper care. Sign off on steady state readiness
Scale capacity and standardize global templates; manage demand/surge plans
Key Competencies & Behaviours:
Experience in managing procurement in finance functions.
Good to have experience in AR operations like Billing, Receipt Booking and Matching.
Operational Excellence, Data‑driven Decision Making, Stakeholder Management.
Excellent communication skills.
Coaching & Performance Management, Change Leadership, Risk & Compliance.
Continuous Improvement (Lean/Six Sigma), Tech Savvy (RPA/Analytics/Workflow).
Integrity & Stewardship: Transparent in decisions, maintains controls
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.
