Working with the AA | Me mahi tahi tatou ki AA
For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.
And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.
What You'll Be Doing | Mō te Tūranga
As a Service Officer, you’ll be the face of the AA on the roadside, delivering trusted, professional assistance when our Members need it most. This is a hands-on role where no two days are the same, and your expertise makes a genuine difference to people’s journeys.
In this role, you will:
This Rotorua-based role will see you working independently from your vehicle across a rotating roster, providing essential support to Members seven days a week.
About You | Mōu
You’re a confident, customer-focused automotive professional who thrives on problem-solving and helping people in moments of need. You take pride in your trade skills, work well under pressure, and bring a calm, professional approach to every situation.
To succeed in this role, you’ll bring:
If you enjoy autonomy, value teamwork, and want to be part of a well-respected organisation that supports both its Members and its people, this is a great opportunity to take the next step in your automotive career.
What We Offer | Ngā āhuatanga kei a mātou
Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.
If you’re ready to put your automotive skills to work making a real difference for Kiwi drivers every day, we’d love to hear from you. Apply now and become part of a proud team that’s been supporting life’s journeys for over 100 years.
Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.
We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.