Customer Onboarding Specialist with French

Who we are

 

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

 

The role of the Customer Support Specialist is to set up, maintain, and upgrade payment solutions for our customers.

Day-to-Day Responsibilities

 

• You provide exceptional customer service via phone and email,
• You deal with customer requests from ticketing tools (Jira, SalesForce), analyze and complete within agreed timescales,
• Communicate with SPECIALIST GROUPS (R&D, support L2 etc) to carry out trouble-ticket resolution through appropriate configuration and/or good configuration
• You understand the customer’s technical environment and customer’s configuration of payment solution,
• You troubleshoot and resolve technical issues related to our payment solution,
• You work on customer activities and Standard projects (New Customers).
• Perform tests, when necessary, and sign off “the function meets the Requirements” 

Who Are We Looking For?

 

We look for big thinkers. People who can drive positive change, step up, and show what’s next – people with passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

 

• Detail oriented, customer-oriented
• First experience in the Support team 
• Proficiency in Linux
• Advanced English and French skills
• Basic knowledge in scripting Python, Shell would be a plus
• Basic knowledge of electronic banking/money would be a plus

Perks & Benefits

 

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

 

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Referral program
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

 

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. 

 

Learn more about life at Worldline at jobs.worldline.com

 

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

 

Pursuant to the Article 24 sec. 6 of the Act of 14 June 2024 on the protection of whistleblowers, we inform you that Worldline Financial Services (Europe) S.A., a joint-stock company, Branch in Poland (hereinafter referred to as Worldline) is governed by the Regulations on the receipt of internal reports and taking follow-up actions (hereinafter referred to as the Regulations).