SBM Life Science
Customer Service Specialist with Dutch and English
🇵🇱Warsaw, Mazovia, Poland11 hours ago
MidFull TimeEN
WHO ARE WE?
SBM Life Science is the Home & Garden subsidiary of a French, independent and family-owned group of nearly 1000 employees present in Europe and North America, on the amateur and professional markets.
SBM Life Science responds to everyone's need to reconnect with nature by putting the vegetal at the heart of our lives. Our solutions accompany the consumer throughout the seasons to care for, cultivate, maintain and beautify their garden and protect their living space.
Our range of products includes plant protection, care and nutrition, but also seeds and potting soils, as well as pest and mosquito control products, to meet consumers' needs.
We master the entire value chain, develop and deliver solutions that reconcile nature and science, performance and responsibility, and in so doing, help each of us to be an agent of change.
Thus, SBM continuously engages its employees, partners and customers to develop a meaningful approach to Corporate Social Responsibility. These CSR commitments are based on 4 pillars: Social, Societal, Environmental and Offer.
SBM is a company among the leaders in its market, agile and with a strong entrepreneurial spirit; the values that drive us and that are carried by our teams are passion, authenticity, responsibility and boldness!
Our promise: Let's Grow Tomorrow Together.
Find more information on our website: https://sbm-company.com/ and our LinkedIn page.
MISSION
Manage Dutch & Polish customers' orders, invoices and claims, in compliance with the terms and conditions of sales, as well as take care of after-sales activities, in order to ensure optimal logistics to the customers for the products of SBM Life Science on assigned perimeter.
Dutch Customers' Order Management - enter orders in ERP-system (SAGE) and issue invoices, by:
Reviewing orders for accuracy and completion
Organizing workflow to meet customer times frames
Perform on time invoicing of customer orders
Dutch Customers' Claims - handle and resolve, by
Providing prompt and accurate response to claims inquiries.
Investigating invoice errors, incorrect or damaged goods sometimes with input from 3PL
Registering claims in SAGE database
Issuing credit notes
Dutch Customers' Data and Sales Support - manage customer information and support sales organization in administrative customer communications, by:
Setting up new customers accounts
Performing customer verifications
Updating and maintaining customer accounts and price lists
Communicating product related information and updating external databases
ROLE REQUIREMENTS
Very good command of Dutch and English, written and spoken
Min. 3 years of experience at similar position
Strong command of MS Excel
Power BI / ERP system - will be an asset
DESIRED PERSONAL PROFILE
Customer and service oriented, proactive approach (towards external & internal environment)
Can do attitude - natural attitude of searching for solutions
Strong attention to details, process and structure oriented approach
Ability to communicating efficiently via phone
Team player with sense of humor :)
In Warsaw we are a small team up to 20 people, we work very cross-functionally, taking the advantage of learning new things, through experience. We are a part of bigger cluster called "North", closely cooperating with colleagues from other geographies like Netherlands, UK, Nordics and CEE.
That brings following benefits:
Diverse International Team: Collaborate and grow within a vibrant team, gaining unique perspectives and experiences that enrich your journey.
Daily Use of foreign languages: Immerse yourself in a multilingual environment, enhancing your language skills and global communication capabilities on a daily basis.
Strong Working Culture: Join a company built on values of respect and excellence, where high standards and a supportive environment foster your success.
Continuous Learning and Development: Fuel your growth with daily opportunities for learning new things and unlocking your full potential in a dynamic work setting.
Easy access of the office: come here by public transport (metro, tram or bus) or use the parking if needed. Beautifull view on Warsaw from 18th floor is a cherry on the top.
