OS Documentation & Support Officer (BPMN)

 

You’re agile, keen and open to meaningful work and opportunities that come your way.

 

You're all about the detail and this role will allow you to drive evidence-based decision making to optimise systems and efficiency, not just for the business but for our customers too. It's data and research with impact you can see.

 

 

In this role, you'll:

Working as part of a team delivering customer‑focused documentation, business process support and operational improvements across NSW Motorways & Operations.

 

This role will see you undertake research and analysis of business problems and processes, develop and maintain work instructions and support documentation, assist with process design, provide business process tool support, partner with stakeholders to embed improvements, and build capability through continuous improvement and contemporary information management practices.

 

You will support business process improvements, efficiency and productivity outcomes in a complex, regulated operational and project environment working across multidisciplinary teams.

 

For more information on this position and business unit, view the role description and agency information pack

 

 

About you

Your demonstrated experience in business support, administration, stakeholder engagement, research and data analysis formed across public sector, operational, customer service, and administrative environments will see you excel in supporting BAU and project teams to define problems, document and implement solutions, maintain high‑quality process documentation, and improve service delivery to lead to sustainable business improvements, consistent practices and productivity gains.

 

You’re recognized as a collaborative and accountable contributor, skilled at developing clear documentation, communicating technical information and working across teams, experienced in supporting complex business processes, managing competing priorities and working within regulated environments.

 

 

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

 

 

 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

 

Flexible work options may be available. Learn more via Flexible work options and policy  

 

Apply today 

 

Applications close 11:59 PM, Monday 18th May 2026

 

For more information about this role, please contact JAGADEESH.SETHURAMAN@TRANSPORT.NSW.GOV.AU.

 

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

 

Learn more about how to apply via Our recruitment process | Transport for NSW 

 

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