Maintenance Support Agent

At Smart Energy, we’re helping Aussie homeowners transition to smarter, cleaner, and more sustainable energy solutions through solar, batteries, EV charging, and home electrification.

As we continue scaling nationally, we’re looking for a proactive and solutions-focused Maintenance Support Agent to join our growing Operations team.

If you thrive in fast-paced environments, enjoy solving problems, and love helping people — this could be the perfect role for you.

About the Role 🚀

You’ll sit at the centre of our maintenance and service operations - working closely with customers, installers, finance companies, and internal teams to keep jobs moving and issues resolved quickly.

From coordinating maintenance bookings and investigating complaints to supporting installer relationships and evaluating system performance, no two days look the same.

This role suits someone highly organised, calm under pressure, and confident managing multiple moving parts at once.

Please note: This role is onsite Monday–Friday at our vibrant Byron Bay HQ located in the industrial estate.
Please only apply if you reside in the Northern Rivers.

 

What You’ll Be Doing ⚡

Coordinate maintenance and service bookings nationwide

Provide customers with updates, timelines, and next steps

Work closely with installers to ensure jobs run smoothly

Investigate and resolve customer issues and complaints

Support payment collections and finance-related follow-ups

Build strong relationships with installers across Australia

Recruit and onboard new installers nationally

Work closely with our Tech, Operations, and Installs teams

Develop a strong understanding of solar and battery systems

Keep systems, notes, and customer records accurate and updated

About You 🧠

1-2 years experience in customer service, client support, coordination, or call centre environments

Strong communicator with excellent people skills

Calm under pressure and confident de-escalating situations

Highly organised with strong attention to detail

Able to multitask and prioritise effectively

Tech savvy and comfortable using systems and spreadsheets

Salesforce, Google Sheets, or Excel experience highly regarded

Insurance claims or renewable energy experience is a bonus

Passionate about sustainability and delivering great customer experiences

Why Join Smart Energy? 🌱

⚡ Fast-growing national clean energy company
⚡ Career progression and long-term development opportunities
⚡ High-energy, supportive team culture
⚡ Friday drinks and regular team events
⚡ Work alongside passionate people making real impact
⚡ Be part of Australia’s clean energy future

At Smart Energy, we back our people, celebrate growth, and create genuine opportunities to build long-term careers.

If you’re looking for a role where you can make an impact, solve problems, and grow with a business scaling rapidly across Australia - we’d love to hear from you.

Make the Smart move and APPLY TODAY