Manager, Centralized Issue Management PB & CB

Job Description

What's the opportunity?

As Manager, you will support a centralized function to ensure first-line compliance with the Enterprise Issue Management Standard, driving consistent and timely issue resolution, risk mitigation, and governance across Personal Banking & Commercial Banking. This role is responsible for the maintenance, communication and holistic management of issues.

What will you do?

• Oversee first-line adherence to the Enterprise Issue Management Standard, ensuring policies, procedures and controls align with regulatory and organizational requirements 
• Develop and execute on workflows for issue intake, prioritization, investigation and resolution, ensuring consistency and timeliness, and foster cross-functional collaboration to address systemic issues and prevent recurrence
• Oversee and assess the completeness and quality of issue records, which include the end‐to‐end lifecycle of each issue
• Advise and partner with issue owners to analyze issue root cause and appropriate action plans
• Support Sr. Manager in interactions with first line businesses, second-line compliance and GRM Operational Risk teams, auditors, and regulators for issue-related matters
• Partner with 1LOD Operational Risk teams for issues emerging from control testing, operational risk events, risk measure breaches etc
• Develop and maintain procedures and/or job aids for issues management
• Contribute to the issue management report
• Demonstrate a collaborative approach in dealing with colleagues and service partners 
• Contribute to the overall success of the team by sharing ideas and best practices, and value and build on ideas presented by others

What you need to succeed

Must have:

• 3-5 years’ experience in a risk and control function such as compliance audit, risk management
• 3+ years’ experience in the financial industry
• Experience leading Issue Management activities
• Strong communication skills (written and oral)

Nice to have:

• Operational risk management background
• Internal Audit background
• Technology savvy / self‐sufficient with excellent working knowledge of Archer, Tableau/Power BI
• Experience with operating in a highly matrixed environment
• Demonstrated ability to think critically and work collaboratively

What’s in it for you? 

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Ability to make a difference and lasting impact
• Opportunity to work in a dynamic, collaborative, progressive, and high-performing organization

Job Skills

Analytical Thinking, Communication, Decision Making, Issue Management, Problem Resolution, Risk Control, Teamwork

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-26

Application Deadline:

2026-05-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.