Australia Post
Platform Manager - Operations and Enablement
🇦🇺Melbourne, Victoria, Australia5 days ago
MidFull TimeEN
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Name Platform Manager - Operations and Enablement Site / Location Melbourne Support Centre Ref # 12383107 Entity Australia Post Opening Date 11-May-2026 Suburb Richmond Work Type Permanent Full TimePress space or enter keys to toggle section visibility
Help us deliver like never before
We’re looking for a Platform Manager - Operations & Enablement, to join our diverse, talented and innovative digital technology team who together are helping our customers and communities build a better future. Together, we design, build and maintain products, services and experiences that Australian's love and trust, while delivering a sustainable future for Australia Post, and you could be part of that.
We're empowered to deliver for our teams and to delight our customers. We provide an inclusive and supportive environment that nurtures talented people, trusts our teams to deliver their best, and leverages modern work practices and technologies. It's an unexpectedly dynamic and collaborative culture that feels more like a start-up than a 213-year old icon.
What you’ll deliver with us
As Platform Manager, you will lead cross-functional Agile teams, supported by the broader Enterprise Services function, and collaborate with stakeholders across Product, Technology, Data, and other domains. Your focus will be on delivering an integrated capability roadmap that enhances Australia Post’s sending and digital platforms while elevating the digital customer experience across all segments—consumers, merchants, and enterprise clients. This role is critical to ensuring our platforms remain secure, resilient, and consistently deliver high performance. It will drive strategic transformations such as Customer Experience Transformation (CXT), improving digital self-service, and reducing friction for customers while optimising cost to serve. Success will be measured by your ability to help create a strategically aligned digital platform ecosystem that makes sending and receiving parcels simple and intuitive for all customers. Drawing on deep expertise in end-to-end digital delivery—from concept through execution—you will apply design thinking and agile practices to achieve strategic, customer, and financial outcomes, and define and implement the future vision and roadmap.
You’ll also need
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
See and hear what it's like to be part of our teams in digital tech:
