A new job awaits, don't let this wait! 🌱
- —PURE VOICE AGENTS
- —ON-SITE WORK | San Fernando, Pampanga
- —Full-time Graveyard Shift (we operate in US time)
- —5 days a week, 2 days off, rdot when needed
- —For Permanent Position
Call Center OUTBOUND AGENTs talk with clients/customers and help answer their questions and solve problems, often on a wide array of topics, and are a crucial part in ensuring overall client/customer satisfaction. They also play an essential role when it comes to identifying what clients/customers want while providing excellent, professional customer service, including diffusing unhappy clients/customers when needed. They need to handle many different tasks. Vital among these responsibilities is the ability to manage time well; use software, scripts and tools; and maintain lasting relationships with other call center members, as well as external clients/customers.
REQUIREMENTS:
- —With at least 6 months Voice Call Center Experience (US account)
- —Experience in outbound calls, sales, healthcare a great advantage
- —Strong phone and verbal communication skills along with active listening
- —Customer focus and adaptability to different personality types
- —Track record of over-achieving quota
- —Ability to multi-task, set priorities and manage time effectively
- —Ability to ask prying questions and diffuse tense situations
- —Familiarity with CRM systems and practices
- —Proficiency with computers
- —Adaptability and accountability
- —Strong typing skills
OTHER QUALIFICATIONS:
- —Not currently employed to other company
- —Willing to work/relocate in San Fernando, Pampanga
- —Willing to work graveyard shift.
RESPONSIBILITIES:
- —Manage large amounts of outbound calls in a timely manner
- —Follow communication “scripts” when handling different topics
- —Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- —Seize opportunities to upsell products when they arise
- —Build sustainable relationships and engage customers by taking the extra mile
- —Keep records of all conversations in our call center database in a comprehensible way
- —Frequently attend educational seminars to improve knowledge and performance level
- —Meet personal/team qualitative and quantitative targets
