

Role Details
Type of Support: Email and Chat Support
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.
More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
The Role
We are looking for a motivated German–English Bilingual Customer Support Specialist to support a global children’s entertainment company that delivers immersive, screen-free audio experiences through storytelling, music, learning content, and interactive play designed for children ages 1–9+.
In this role, you will deliver high-quality customer support while assisting families with product usage, orders, account inquiries, and basic technical troubleshooting. You will engage customers across email and chat in both German and English, ensuring a smooth, supportive, and positive experience from onboarding to everyday use.
This position requires strong communication skills, customer empathy, and the ability to thrive in a fast-paced, family-focused environment where delivering exceptional service and enhancing children’s learning and play experiences are at the heart of every interaction.
What You’ll Do:
What We Expect From You:
What You’ll Get In Return:
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.
PRIVACY NOTICE
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