Director, IT Project Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As the Director, IT Project Management, you‘ll be joining CIBC’s Digital and Client Experience Technology team, to manage delivery of a portfolio of innovative Contact Center Technology projects. You’ll be responsible for managing a team of 5 to 10 Project Managers and Project Coordinators. You will lead large-scale initiatives such as Contact Center as a Service (CCaaS), Artificial Intelligence Virtual Bot (AIVB), and Speech AI, ensuring the successful delivery of advanced solutions that elevate the client experience.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Strategic development & execution - Manage the day to day project or Program activities of highly complicated project(s), in an inter-related strategic program following Technology’s project performance standards. Perform high tactical business planning and return on investment outcomes. Initiate, plan, execute, control and close out the program or project with an emphasis on project inter-dependency management. Establish department policies and procedures. Must ensure that all necessary risk assessments and risk assessment processes are carried out at the appropriate time. Must ensure projects for which they are responsible meet the requirements of CIBC’s standards, policies, and procedures.

• Relationship management - Maintain relationships with business management to identify technology needs and align application services to support those needs. Establish and maintain stakeholder, client and senior management relationships. Mentor sponsors and senior management.

• Strong leadership - Be a daring and authentic leader who is passionate about developing and coaching to bring out the best in people. Direct, motivate, develop and manage performance of the management team and key staff.

Who you are

• You can demonstrate 10+ years experience in leading end to end project delivery and project management as an IT Director, or in a similar role. It is an asset if you have experience delivering Contact center Technology programs.

• You have proven experience delivering results in a matrix environment where they may not have direct influence on project resources.

• You must strong experience establishing and maintaining stakeholder and sponsor relationships and you have experience in integration projects and keen interest in architecture and high level design.

• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best.

• You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Planning, Information Technology (IT) Projects, Leadership, Project Delivery, Strategic Management, Technical Knowledge, Waterfall Model, Work Collaboratively