JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description

一、 核心知识维度（硬技能）

1. 空间与设施管理专业知识

• 空间管理：掌握公司空间管理的制度，原则和标准，确保各项工作按流程执行。

• 设施管理基础： 熟悉办公家具等基础设施的管理流程；了解了解工位标准、动线设计、空间利用率相关设施规范要求

2. 技术工具与数据分析能力

• 空间管理软件：了解空间库存、规划和需求管理。有空间管理软件使用经验更佳。

• CAD基础操作：能熟练使用CAD做简单的平面布局。能与设计师或供应商进行基于图纸的有效沟通，并能进行简单的图纸修改。

• 数据分析与可视化： 能利用Excel、Power BI或软件内置工具，分析空间使用率、密度、成本等数据，并制作图表报告，用数据驱动决策。

3. 项目管理能力

• 项目规划与执行： 能够领导或支持公司内部各类型空间改造、搬迁等项目，管理时间、预算和供应商。

• 变更管理： 理解并能够管理因空间调整带来的员工变化，制定清晰的沟通和过渡计划。

二、 核心能力维度（软技能）

1. 卓越的沟通与协调能力

• 向上沟通： 能向管理层清晰阐述空间策略、投资回报和风险。

• 横向沟通： 与IT、人力资源、财务、行政、采购等多个部门高效协作，理解其需求。

• 对下沟通： 清晰、同理地向员工解释空间政策、调整方案，并有效收集反馈。

2. 强大的解决问题，协调能力及多任务处理能力。

•  空间冲突（如团队争抢会议室）、突发故障、紧急需求等都需要快速、冷静地应对。

•  能同时处理日常运营、长期项目和突发请求，做好优先级判断。

•  协调供应商以及其他职能部门，跟进员工需求且及时处理并解决问题。

3.以用户为中心的服务意识

•  深刻理解空间最终服务于“人”和“工作方式”。能平衡公司政策、成本控制与员工的幸福感、生产力和协作需求。

• 具备同理心，能从员工视角思考空间体验。

• 严格执行客户及JLL的规章制度和所有流程，包括但不限于：SOP、规范、政策等；

Required 岗位要求

• 具有空间管理软件使用经验更佳。

• 在敏捷办公、混合办公模式方面有实践经验， 参与过与公司大型装修及搬家项目。

• 大专以上学历

Key Performance Measure 业绩评估

• 工作质量：数据、记录、报告无差错；

• 工作数量：完成全部工作任务；

• 制度执行：100%合规、100%按流程执行；

• 客户满意度：全年4.6以上投诉≤2次；

Location:

On-site –Beijing, CHN

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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