Director of Operations

Director of Operations

 

Schulte Hospitality Group is seeking a dynamic, service-oriented Director of Operations Manager at Hilton Garden Inn Wilmington to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

 

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

 

Work Today, Get Paid today, with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

 

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

 

JOB DUTIES AND RESPONSIBILITIES

• Responsible for managing the front of house operations for the Restaurant and Front Desk Operations. 
• Providing training, direction, supervision and hands on support 
• Direct associates and supervisors to accomplish goals and objectives of the food and beverage operation and Front Desk Operations.
• Ensure the proper preparation of food and beverages to the satisfaction of our guests, brand and ensures all safety, health and hygiene requirements are consistently met 

• Hires, coaches and disciplines direct reports. 

• Inventory, ordering supplies 

• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations 
• Ensures recognition of employees is taking place across areas of responsibility. 
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. 
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. 
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. 
• Regularly reviews department budget to meet budgeted wages and general expenses. 
• Monitors VIP arrivals. 
• Acts as Manager on Duty as required. 
• Works nights, weekends, and holidays as necessary. 
• Perform various other duties as assigned to meet business objectives 
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• KNOWLEDGE, SKILLS AND ABILITIES
• Basic math skills 
• Ability to communicate effectively verbally and in writing 
• Strong leadership skills 
• Ability to exceed expectations of guests and team members 
• Excellent time management skills 
• In-depth knowledge of hotel Front Desk operations and Food and Beverage Operations. 

 

EDUCATION AND EXPERIENCE

• Minimum of a high school diploma or certificate, post high school education and degree preferred 

• Minimum of three (3) years in similar leadership role. (I.E. Operations Manager, Front desk supervisor, Food and Beverage Manager, etc.) 

 

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.