MidFull TimeEN
Grade Level (for internal use):
09S&P Global Energy
The Role: Associate Commercial Manager
As an Associate Commercial Manager you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts. Primarily, this position will be involved in maintaining a support level of customer excellence across assigned Platts clients base and identifying new opportunities for business growth through multi touch retention process. s.
The Team: You will be part of the Commercial Retention team in Manila, comprised of experienced client retention specialists and professionals, for one of the segments of S&P Global in the Philippines.
The Impact: Critical to the success of Global Energy client retention initiatives, this position will develop and maintain positive relationship with the assigned Global Energy accounts to understand business need, drive service adoption and provide feedback on account health and user best practices.
Responsibilities:
Proactive outreach to contact clients and discuss current services, client needs, complimenting products, and required service follow-up. Retention activities including 30, mid-point and renewal touch points documented in SFDC.
Managing incoming calls and e-mails for assigned accounts via Customer Care and the Commodity Insights website or Platts.com
Set-up and provide training as needed in coordination with the sales specialists and support team
Contacts all newly added contract users to introduce them to the products.
Discover and diagnose possible up-sell / cross-sell opportunities. Assists with product demos and meeting scheduling of the assigned accounts as collaborative opportunities arise
Work across Global Energy organization, one of the divisions of S&P Global, to resolve any client issues in a timely manner.
Document all client interactions in SFDC
Completes other assignments as required and/or assigned.
What We’re Looking For:
A successful candidate for this role must have excellent interpersonal, written and oral communication skills to effectively communicate and diagnose client needs during proactive outreach calls and product training sessions.
Ability to identify client problems through consultative questioning.
Ability to determine solutions for customers and get the “big-picture” view of the client from a client relations standpoint.
Effective time and task management skills that will help you efficiently.
Significant previous experience in a client-facing role and high proficiency in Microsoft Excel are preferred.
Strong background in Sales, Business Development and Client Relations are preferred.
Strong communication skills, both written and verbal, and relationship management skills.
Capability to work independently as well as part of a team.
Strong problem-solving and analytical skills.
Strong organizational and time management skills.
Strong attention to detail
Strong sales and negotiation skills.
Qualifications:
Bachelor’s degree on any field.
Excellent oral and written communication skills in English
Knowledge in commodities like Gas & Power, Metals, Agriculture, Chemicals, etc is preferred.
Strong organizational skills and ability to prioritize.
Integrity, honesty, positive attitude, strong attention to details, and a desire to learn independently are all essential.
The Schedule: US EST Hours (Night Shift)
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About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
