Consultant, Associate (Hospitality)

General information

Country Philippines City Manila Job ID 48883 Department Infor Consulting Services Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type Remote

Description & Requirements

The ICS Consultant – Menu Services supports the successful deployment and ongoing maintenance of Infor’s restaurant POS systems by delivering high-quality remote menu configuration and customer support services. This role is responsible for troubleshooting and resolving customer inquiries, completing menu and pricing configurations, and executing project-based assignments, including promotional and seasonal menu rollouts. The consultant collaborates with internal teams and clients to ensure timely and accurate menu deployments, contributing directly to the goal of delivering excellence in customer experience and system performance.

 

A Day in The Life Typically Includes:

• Provide remote customer support by fielding inquiries, troubleshooting issues, and delivering effective resolutions to ensure customer satisfaction.
• Configure pricing and menu data accurately to meet deployment schedules and project deadlines.
• Execute menu-related project assignments, including updates for promotional and seasonal rollouts.
• Collaborate with internal teams to ensure alignment on project timelines and deliverables.
• Maintain detailed documentation of menu changes, configurations, and customer interactions.

What You Will Need:

• Experience in the restaurant or point-of-sale (POS) industry, particularly in a quick service restaurant (QSR) environment
• Prior customer support or client-facing experience with a focus on resolving technical or configuration-related issues
• Microsoft Office tools (e.g., Excel, Word) experience
• Experience with troubleshooting application issues and guiding customers through technical steps
• Experience with problem-solving skills requiring attention to detail and process consistency

 

What Will Put You Ahead?

• Experience with POS configuration, menu programming, or database management (e.g., menu databases, pricing schemas)
• Familiarity with Infor or similar enterprise restaurant systems
• Experience managing multiple configuration projects or menu updates simultaneously under tight deadlines
• Experience working in a fast-paced, service-oriented, or distributed support environment
• Background in supporting promotional rollouts, seasonal menu changes, or multi-unit franchise configurations
• Experience with navigating system logs, identifying configuration errors, or coordinating across departments for resolution

About Infor
Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com


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