We’re the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat, and our people are our superpower.
At Virgin Australia, we’re on a mission to be Australia’s most loved airline, for our people, our guests and our owners and we’re looking for passionate talent to help take us even higher.
We’re vibrant, authentic and unapologetically human. Here, you can bring your whole self, your Virgin Flair and your ambition to a team that champions individuality, innovation and a whole lot of heart. If you’re excited by meaningful work, real opportunities to grow, and a culture where you can genuinely make a difference, you’ll feel right at home with us
About the role:
We’re looking for an experienced Organisational Change Manager – AI Transformation to support the implementation and embedment of Virgin Australia’s AI transformation roadmap at a pivotal moment in our growth journey. Based at Virgin Australia’s Brisbane Head Office, this role will play a key part in helping us evolve into a more digitally enabled, data-led airline where AI is central to how we operate, from improving operational efficiency and decision-making to enhancing the experience we deliver to our guests and our people.
Reporting to the Head of Organisational Change Management, you’ll be at the forefront of this transformation partnering closely with our AI Transformation team, senior leaders and key stakeholders across the business to ensure AI is not just implemented, but truly embedded into how we work.
In addition, you will:
- Support the design and delivery of the AI change strategy, aligned to business outcomes and leveraging existing taxonomy, champion and super-user networks
- Assess and manage change impacts across roles, processes, decision-making and skills, identifying where AI fundamentally shifts how work is done
- Lead and embed process redesign and evolution of ways of working, ensuring operating models, workflows and governance are optimised to fully realise the value of AI.
- Enable strong leadership alignment and sponsorship, equipping leaders to confidently advocate for and role-model AI adoption
- Drive workforce readiness and capability uplift, including readiness assessments, training pathways and supporting role redesign where required
- Partner with the AI Transformation team to help embed change, drive adoption and realise value from new ways of working, supporting the delivery of both financial and non-financial benefits through assessment and implementation of approved business cases
- Embed sustainable behaviour change and new ways of working, ensuring AI becomes part of BAU across the enterprise
- Develop clear, audience-specific communications, helping our people understand the “why, what and what it means for me”
- Leverage and grow change champion networks, building momentum and advocacy across the organisation
- Track adoption and success metrics, using insights to refine change strategies and maximise impact
What you’ll bring:
You’re a strategic and hands-on change professional who thrives in complex, evolving environments and knows how to bring people on the journey.
- Proven experience delivering large-scale, enterprise-wide change programs (5+ years), particularly those involving behavioural and cultural change
- Strong knowledge of change management methodologies, tools and frameworks
- The ability to translate complex, technical concepts (such as AI) into simple, meaningful messages for diverse audiences
- Exceptional stakeholder engagement skills, with the ability to influence and partner with leaders at all levels
- Experience working with champion or super-user networks to drive adoption and engagement
- A proactive, adaptable mindset—you’re comfortable navigating ambiguity and complexity
- Excellent written and verbal communication skills
It’s a bonus if you have:
- Experience in aviation or similarly complex, operational environments
- Formal qualifications in business, behavioural science, or a related field
- Recognised Organisational Change Management certification
What you’ll get from us | Your Benefits & Beyond
We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):
- Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
- A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
- One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
- Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
- Cheaper hospitality, retail, technology, beauty and wellness services
- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.
When everyone is included, everyone wins | Belonging at Virgin Australia
We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.
Ready to apply?
We’re ready to hear from you. Apply now.
