Administration Team Leader

Location: Across Forward Leeds hubs – Armley, Seacroft and Leeds City Centre
Working Hours: 37 hours per week, Monday–Friday, 9:00am–5:00pm
Contract Type: Permanent
Salary: £31,030 – £36,000 per annum, depending on experience, rising to £41,980 per annum through progression in role

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role

We are looking for an Administration Team Manager to lead and coordinate administrative operations across Forward Leeds. This is a dynamic and rewarding opportunity for someone who can provide strong leadership, maintain high standards, and drive continuous improvement.

You will oversee administrative processes, supervise staff, and ensure compliance with regulatory and quality standards, including Care Quality Commission (CQC) requirements.

What You’ll Do

As an Administration Team Manager, you will:

• Provide supervision and guidance to Admin Team Leaders and the Business Support Manager
• Oversee and manage the Death in Service administrative process
• Lead on Care Quality Commission (CQC) reporting and ensure ongoing compliance
• Review and improve administrative processes and service pathways
• Accurately capture minutes in high-level meetings and track follow-up actions
• Ensure HR procedures are implemented effectively and consistently
• Work collaboratively with professionals across the wider service
• Support financial administration and reporting processes
• Assist the Senior Management Team and Directors with strategic and operational tasks
• Prepare reports, summaries and key documentation
• Prioritise and manage project work streams

To Succeed in This Role, You’ll Need:

• Proven experience in a management or team leadership role
• A strong administrative background
• A relevant qualification in business administration or management
• Experience working with complex processes and maintaining compliance standards
• Excellent organisational, communication and leadership skills
• Experience with SystmOne (desirable)

To view the full job description and person specification, please click here.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: