Single Point of Contact (SPOC) Advisor (Devon)

Single Point of Contact (SPOC) Advisor

Location: Devon (excluding Plymouth and Torbay with the hub of your choice as your base)

Working Hours: 37 hours
Contract Type: Permanent
Salary: £25,857 - £28,930

An exciting opportunity has arisen due to service growth for a Single Point of Contact (SPOC) Advisor covering Devon (excluding Plymouth and Torbay).

This is a fantastic opportunity for someone looking to gain experience within the Drug and Alcohol Treatment sector, with full support, supervision and training provided.

About the Role

As a SPOC Advisor, you will provide an efficient, effective and compassionate response to everyone who contacts the service including professionals, service users, family members and carers.

You will often be the first point of contact for individuals seeking support. This requires excellent communication skills, a calm and professional manner, and a genuinely empathic approach.

Key Responsibilities

• Manage all calls and emails coming into the service, responding in an efficient, calm and professional manner

• Gather accurate and relevant information using excellent communication skills

• Undertake initial assessments and complete screening tool referrals as required

• Contact individuals referred into the service to complete screening processes

• Provide basic harm reduction advice to service users where appropriate

• Maintain accurate and appropriate records in line with confidentiality policies and clinical governance frameworks

• Work within established care pathways and referral procedures

• Communicate effectively within the team, the wider organisation and with partner agencies

• Positively contribute to team meetings and collaborative working

• Work in accordance with all relevant legislation, policies, procedures and guidelines (both internal and external)

You will also:

• Participate in continuing professional development

• Engage in clinical supervision, performance reviews and required training

• Develop and review your personal development plan with support from your line manager

About You

We are looking for someone who is passionate about making a difference and who believes that fair chances for all should be at the heart of everything they do.

The successful candidate will:

• Be confident speaking on the telephone and in person

• Have a calm, understanding and empathetic nature

• Demonstrate strong communication skills

• Have experience in general administrative duties

• Ideally have experience in a customer-facing or customer service role

This role involves speaking with service users about sensitive and potentially distressing information. Applicants should be aware that some disclosures may be triggering in nature.

If you are looking to begin or develop your career within substance misuse services and want to make a real difference in people’s lives, we would love to hear from you.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date: