Company Description
Pullman is redefining modern travel, creating inspiring experiences for today’s connected global explorers. At Pullman Auckland, sleek contemporary design meets a warm, welcoming atmosphere—whether in our vibrant lobby lounge, by our 25‑metre heated pool, or within one of our 16 dynamic meeting and event spaces.
Why Join Pullman
At Pullman, hospitality is a work of heart. When you join us, you become a Heartist®—someone who brings care, creativity, and human connection to everything they do.
We welcome you as you are and support your growth every step of the way. With us, your work has purpose, your development is encouraged, and your career possibilities extend across departments, disciplines, and even continents.
Our Culture
We see the familiar differently. Pullman Auckland is driven by bold, forward‑thinking ideas that blend innovative work and event experiences with a lively social atmosphere for business, leisure, and local guests.
Our service promise, “Progress Together, Anytime, Anywhere,” reflects our commitment to building meaningful relationships, embracing opportunity, and creating lasting impact—for our guests, our team, and our community.
Job Description
We are seeking a dedicated and experienced Food & Beverage Supervisor to oversee and support the day‑to‑day operations of our Restaurant team at Pullman Auckland. This role is responsible for supervising service delivery across multiple outlets, ensuring exceptional guest experiences, and maintaining high operational and service standards.
Key Responsibilities
- Supervise and support the day‑to‑day operations of the Food & Beverage department, ensuring efficient and effective service delivery
- Oversee operations across Restaurant, Bar, Room Service, Mini Bar, and Executive Lounge
- Lead, supervise, and coordinate team members on shift, ensuring adherence to service standards and procedures
- Monitor guest satisfaction and service quality, proactively resolving issues in a professional and timely manner
- Ensure compliance with health, safety, and service standards, maintaining a clean, safe and well-presented environment
- Support and contribute to staff rostering and scheduling in collaboration with the Restaurant & Bar Manager and Food & Beverage Manager, ensuring effective workforce planning and service coverage
- Train, coach, and develop team members to ensure high levels of product knowledge and 5‑star service delivery
- Support departmental financial performance, including assisting with cost control, stock management, and ensuring accurate billing and cash handling procedures are followed
- Support the Restaurant & Bar Manager / Food & Beverage Manager in achieving departmental goals and operational outcomes
Qualifications
To be successful in your application, you must:
- Minimum 2.5 years’ relevant experience in Food & Beverage within a hospitality environment
- Minimum 1 year of experience in a supervisory or team leader role
- Proven experience leading and supervising teams in a busy service environment
- Strong understanding of food and beverage operations in a multi-outlet environment
- Excellent communication and interpersonal skills, with the ability to engage effectively with guests and team members
- Ability to work under pressure, make decisions independently, and resolve operational issues
- Demonstrated commitment to delivering high-quality guest service
- LCQ certificate (preferred)
- Experience in a 4 or 5-star hotel environment (preferred)
- Flexible availability, including evenings, weekends, and public holidays
This is a Full Time Position, 40 hours per week, $29.11 per hour, plus incredible Global Benefits
Additional Information
Why join Pullman Auckland?
Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
- Daily staff meals provided
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor
- ‘Work your way’. Make your perfect work-life balance a reality.
