Duties & Responsibilities: • Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner • Ability to utilize tact and diplomacy when on duty • Respond to medical emergencies and provide First Aid, CPR, or AED support until medical professionals arrive • Ability to maintain and enforce access control procedures • Solid understanding of emergency and standard operating procedures • Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner • Maintain a detailed memo book and prepare incident reports on all matters • Able to conduct periodic patrols of property either by foot • Investigate incidents and occurrences • Draft detailed incident and occurrence reports • Maintain the peace, safety, and security of all patrons, and clients on the property • Monitor CCTV surveillance systems • De-escalate emergency/crisis situations • Assist emergency and law enforcement personnel • Access control, line management, customer service • Assist with daily operations as needed/required or directed
Qualifications & Skills: • Must be willing and able to stand, walk, and patrol by foot for extended periods (8-12 hours) • Valid ON Security license • Valid First Aid /CPR certificate • Must demonstrate a high degree of professionalism • Must have at least 1 year of prior Security experience • Experience in Loss Prevention / Retail Security is considered an asset • Must have strong verbal and written communication skills • Must have a strong command and fluency in the English language both written and verbal • Must be able to take a Proactive approach to all onsite situations • Must be capable of retaining all relevant information provided by management and designated staff • Able to take constructive feedback where appropriate • Must be unafraid to attend highly stressful emergency situations • Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required. • Must be able to handle stress and pressure and make a sound decision under duress • Must be comfortable working in a busy highly populated area • Must demonstrate high attention to detail / observational awareness • Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team Certification Requirements (All) Ontario Security License First Aid and CPR Use of Force Smart Serve (Asset)
