Position Title: Operations Coordinator Department: Operations Report to Director of Operations Manage: Nil
Portfolio Focus:
• Internal facing, focused on efficiency, logistics, and quality control • Internal Operations, Scheduling, Logistics, Audits, Support Services, Financial Responsibilities, Collections
Key Responsibilities:
HR & Employee Administration (30% Time Spent)
• Payroll discrepancies • Vacation and leave requests (e.g., sick leave, bereavement, unpaid leave) • Employment verification and reference letters • Resignations and terminations • Disciplinary meetings and documentation • Performance improvement plans (PIPs) • Onboarding and offboarding coordination • Probationary reviews and status updates • Tracking certifications and license renewals (e.g., BST, OFA, Use of Force) • Employee file management (digital and/or physical) • Exit interviews
Scheduling & Operations Support (30% Time Spent) • Shift coverage requests and last-minute replacements • Overtime approval and tracking • Post orders creation and updates • Site-specific SOPs maintenance • Deployment planning for special events or transitions • Job board and shift assignment maintenance • Site audit coordination and follow-up
Equipment, Uniforms & Logistics (20% Time Spent)
• Uniform issuance and return tracking • Equipment allocation and inventory control (radios, vests, flashlights, etc.) • Fleet vehicle usage logs and maintenance schedules • Lost/stolen equipment investigations and follow-up Compliance & Quality Assurance (20% Time Spent) • Incident report tracking and escalation • License and compliance audits (internal or external) • WCB claims tracking and return-to-work coordination • Employee compliance with training and documentation Ad Hoc Responsibilities:
• Participate in regular operations meetings. • Participate in various committees when assigned. • Other duties as reasonably assigned. Knowledge, Skills, Experience and Education:
Qualifications • Hard Skills: ◦ Alarm monitoring, dispatch, and call center experience ◦ Proficiency in Microsoft applications and technical aptitude ◦ Strong organizational and time management skills ◦ Knowledge of security operations and ACD systems • Soft Skills ◦ Excelling customer service and communication skills ◦ Ability to remain calm and make decisions in emergency situations ◦ Strong attention to detail and ability to follow instructions ◦ Positive attitude, self-motivated, and able to work in a fast-paced environment
Knowledge, Skills and Abilities • Ability to work independently and collaboratively as part of a team. • Honesty, discipline, and commitment. • Excellent written and verbal communication skills. • Strong problem-solving skills, attention to detail, and awareness of Guardteck’s business environment and relationships. • Ability to maintain confidentiality and discretion. • Proven ability to influence and lead people. • Experience managing tight deadlines and multiple priorities. • Experience in a high-growth or entrepreneurial environment. • Flexibility in emotional intelligence to create buy-in and engagement. • Commitment to continuous self-directed learning and staying current with best practices. • Ability to create an engaging service environment. • Sense of humor and enthusiasm. • Advanced computer skills (Excel, Word, WinTeam, Indeed, ATS, HRIS). • Minimum of 6 months of experience in the security industry • Experience with integrated security systems (CCTV, Access, Intrusion) • Education in criminology, emergency management, justice, or security management
