Loading Dock Operators assist in the daily management of deliveries and loading dock operations, ensuring safe and efficient access for personnel and vehicles while providing excellent customer service.
Key Responsibilities:
Monitor access and traffic within the loading dock areas
Safely guide commercial vehicles to loading bays and assist with maneuvering
Conduct equipment inspections and maintain reports
Use delivery reservation systems and signalization tools to coordinate deliveries
Assign and manage keys/access cards as directed
Report building infractions, property damage, and safety hazards
Assist tenants, delivery personnel, and public with dock-related questions
Maintain daily operational logs and reports
Qualifications & Requirements:
Minimum 1 year relevant experience in logistics, warehouse, or loading dock operations
Occupational First Aid Level 1 or higher
Conflict Management and Resolution certificate preferred
Strong report-writing and documentation skills
Legally entitled to work in Canada
Physically capable of standing, walking, and lifting up to 30 lbs
Valid Class 5 driver’s licence
Traffic Control Person (TCP) certification is an asset
Skills & Competencies:
Excellent communication and customer service skills
Attention to detail and situational awareness
Ability to multitask and remain calm under pressure
Knowledge of safety procedures and compliance
Teamwork and coordination with Dock Master and other personnel
