Administrative Officer - Private Consulting Suites Fixed Term Contract

Employment Type: Fixed Term Permanent Part Time (ceasing 09.07.2027)

Hours: 60.80 hrs per fortnight / 7.6 hour shifts

Shifts: Week 1 - Tues, Wed, Thurs, Fri. Week 2 - Mon, Tues, Wed, Thurs. (0854 - 1700, shift times slightly varied and will discuss in interview.)

Salary: HS1

Location: Mercy Hospital for Women, Heidelberg

Upload with Application: CV and Cover Letter

Contact: The Leadership Team on MHW_Patient_Services_Mgt_Team@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health and help our teams deliver even greater outcomes.

About the opportunity

The Private Consulting Suites is located at the Mercy Hospital for Women. The purpose of this role is to make sure the office area of the Private Consulting Suites runs smoothly to deliver excellent patient centered customer service. As well as consistently producing a high standard of communication (both written and verbal) to all participants in the PCS and across MHW.

• Log into relevant practice management software, make appointments and manage doctor's clinics.

• Meet and greet patients as their first point of contact and handle patient enquiries.

• Answer telephones and direct calls in a timely manner and appropriately.

• Provide administrative support to nominated doctors.

• Issue accounts correctly and process payment and issue receipts to patients.

• Reconcile daily banking including EFTPOS.

• Maintain stock of medical consumables in consulting rooms and notify the appropriate staff member of any stock that is required.

• Liaise with related parties both internal and external, such as diagnostic services, Medicare and Health Fund organisations as required, including follow up action on outstanding requests and claims, etc.

• Support all team members with opening and closing procedures, daily practice administration and additional duties as requested, including performing general office duties.

• Exercise confidentiality in regard to patient care and all aspects of the PCS and its occupants.

• It is not expected that a new staff member will be able to undertake all of these tasks immediately, but it is envisaged that the competence will be achieved within a reasonable time to provide both the opportunity and flexibility to provide the broadest spread of office/reception and administrative support services.

What you’ll bring

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:

• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.

• A compassionate, flexible and positive approach to effective patient care and management.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check

• Proof of current Influenza Vaccination

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.