Office Assistant

Date Opened: Friday, May 08, 2026 12:00 AM

Close Date: Monday, May 18, 2026 12:00 AM

Department: Charlotte-Mecklenburg Police Department

Salary: $24.00 - $29.20 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Office Assistant provides administrative and clerical support to the Charlotte-Mecklenburg Police Department Human Resources Division and reports directly to the Human Resources Generalist assigned to the Police & Fire Training Academy. This position supports recruiting, onboarding, personnel processing, academy administration, and records management functions related to police trainees and departmental personnel processes.

The position requires strong organizational skills, attention to detail, discretion with confidential information, and the ability to manage multiple priorities in a fast-paced public safety environment. The Office Assistant regularly interacts with police personnel, trainees, applicants, and outside agencies while serving as a key administrative support resource for human resources and academy operations.

Major Duties and Responsibilities:

• Provide direct administrative support to the Human Resources Generalist assigned to the Police & Fire Training Academy, including assistance with Police Recruiting and Training Academy operations.
• Assist with onboarding and personnel processing for new hires, including data entry into personnel and human resources information systems.
• Scan, organize, and maintain confidential background investigation files and personnel records within electronic document management systems.
• Assist with departmental audits and compliance reviews by preparing and organizing requested records and documentation.
• Support identification and access processes for trainees and interns, complete recurring administrative reporting and tracking functions, and maintain recruitment and hiring-related data and records.
• Provide support for promotions, graduations, ceremonies, promotional testing processes, and all other internal events as needed.
• Attend meetings as assigned and prepare meeting minutes, summaries, and follow-up documentation.
• Type, proofread, and prepare correspondence, reports, memoranda, minutes, forms, spreadsheets, and other documents.
• Maintain accurate files, records, logs, and tracking systems in accordance with departmental procedures.
• Operate standard office equipment and software systems for document preparation, scanning, records management, badge creation, and communication.
• Assist other human resources staff with projects or administrative support functions on an as-needed basis.
• Perform all other duties as assigned.

Minimum Qualifications:

• High School Graduate or GED equivalent.
• Minimum of five (5) years of clerical, administrative, or related office support experience.

Preferred Qualifications:

• Experience using Workday, OnBase, and Snowflake.
• Experience working with confidential records and sensitive information.
• Experience in human resources, public safety, government, or training environment.

Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures, recordkeeping practices, and office operations.
• Ability to maintain confidentiality and handle sensitive personnel information with discretion.
• Strong organizational skills with the ability to prioritize tasks and manage multiple assignments simultaneously.
• Strong attention to detail and accuracy in data entry, reporting, and records management.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with employees, supervisors, applicants, trainees, and the public.
• Proficiency in Microsoft Office and other office software applications.

ADA and Other Requirements:

Positions in this class typically require grasping, talking, hearing, seeing, repetitive motion, and the ability to operate standard office equipment.

Physical Requirements:

• Sitting, standing, walking, bending, stooping, and reaching for extended periods of time.
• Light to moderate lifting and carrying of files, office supplies, and records.
• Operating computers, scanners, copiers, telephones, cameras, and other office equipment.
• Adequate vision, hearing, and speech to perform essential job functions.

Sensory Requirements:

• Concentrated and attentive use of visual and auditory senses for proofreading, data entry, recordkeeping, badge preparation, and communication.
• Process and understand written and verbal information.
• Function effectively in an office environment with frequent interruptions and varying activity levels.

Working Conditions:

Work is primarily performed in an indoor office environment within the Charlotte-Mecklenburg Police Department and the Police & Fire Training Academy. The position involves regular interaction with police personnel, trainees, applicants, and members of the public. Frequent use of computers, telephones, scanners, cameras, and other office equipment is required. Exposure to sensitive or confidential information is routine.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.