EntryPart TimeEN
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About the Role
We are seeking a motivated and enthusiastic CASUAL Contact Centre Administrator to join our Customer Service Division, based at our Head Office in Belrose on Sydney’s Northern Beaches.
Days of work – Wednesday/Thursday/Friday each week for 6 months (potential to extend)
Reporting to the Administration Manager
Responsible for handling calls and emails, processing incident requests, and providing essential support to both the Contact Centre and wider Administration teams
This role plays a vital part in maintaining smooth communication between customers, technicians, and internal departments. You will be expected to conduct yourself professionally while engaging with customers and colleagues across the business.
Key Responsibilities
Answer Contact Centre calls and emails
Create, process, and update incident requests
Provide general administration and reporting support
Process Repair Centre repair forms
Assist with weekly/monthly incident reports when required
Escalate Priority 1 service issues promptly
Update incident details in customer portals
Use multiple ERP systems efficiently
Liaise with technicians and customers on incident updates and management
About You
You bring a strong customer service focus, excellent communication skills, and the ability to multitask in a dynamic environment. You thrive in a collaborative, fast-paced team and take initiative in managing your responsibilities.
Key Skills & Experience:
Proficient in Microsoft Word and Excel
Strong ability to multitask in a fast-paced environment
High attention to detail and excellent organisational skills
Excellent communication skills – phone, written, and face-to-face
Strong initiative and problem-solving abilities
Ability to work effectively within a team
Experience using multiple ERP systems (desirable)
Why Join Dematic?
This is an exciting time to join Dematic. If you’ve ever wondered how your online order arrives at your door so quickly, there’s a good chance our technology played a part. We partner with some of the world’s most innovative companies to design, build and support intelligent automation solutions for warehouses, distribution centres and production facilities. With over 11,000 employees globally and more than 00 across Australia and New Zealand, Dematic continues to lead the way in automation, robotics and smart logistics.
How to Apply
Apply now if you're an organised, service-focused administrator wanting to work 3 days per week:
submit your latest CV and cover letter – explaining why you are a good fit for the role
MUST have full Australian working rights
Please note that due to the high number of responses, we will only respond to candidates that have been shortlisted.
Dematic is an equal opportunity employer committed to a diverse, inclusive, and harassment-free workplace.
