Description
The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process while providing Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager.
Duties & Responsibilities
- Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes.
- Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations.
- Works in tandem with Division in providing warranty service to tenants and assisting in resolving tenant relations.
- Review and assess requested repairs for validation.
- Acts as the coordinator and liaison with vendors in completing repairs.
- Performs repairs not requiring a professional license.
- Performs Move In, Move Out and Tenant Turn process.
- Performs and attends Home Owner Orientations on new acquisitions.
- Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs.
- Performs periodic inspections on occupied properties.
- Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs.
- Conducts periodic inspection of vacant units for market-ready condition.
- Update job and market knowledge on an ongoing basis.
- Additional duties as required
Requirements
- Minimum of 2 years' experience in construction or a related field
- Ability to work as part of a team
- Ability to lead and coordinate Trade Partners
- Competency in MS Office and relevant databases and software
- Customer focus and bottom-line orientation
- Ability to operate under solid pressure and meet tight deadlines
Physical Demands
- Pushing and pulling heavy items on a regular basis
- Frequently lifting items of varying weights
- Extended periods of standing or sitting
- Periodic stooping, kneeling, and bending
- Must have manual use of hands and vision to use computer constantly
Employee Benefits
- Medical Insurance – PPO and HDHP Options
- HSA – with eligible HDHP
- Dental and Vision Insurance
- 401(k) – includes company match of up to 5%
- Generous Paid Time Off (PTO)
- Paid Maternity and Paternity Leave
- Adoption Assistance and Leave
- Tuition Assistance
- And More!
