We are seeking a customer-focused and motivated Customer Service Representative (CSR) to join our team. In this role, you will serve as the primary point of contact for customers, providing support, resolving issues, and delivering exceptional service experiences.
The ideal candidate is an excellent communicator who can handle customer inquiries with professionalism, empathy, and efficiency. You will assist customers through phone, email, live chat, or other communication channels while ensuring all concerns are resolved promptly and accurately.
This role requires strong problem-solving abilities, attention to detail, and the ability to thrive in a fast-paced environment while maintaining a positive attitude and commitment to customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, or other communication channels
- Provide accurate information regarding products, services, company policies, and processes
- Resolve customer concerns and complaints in a timely and professional manner
- Process orders, returns, refunds, or account updates as needed
- Escalate complex issues to the appropriate departments when necessary
- Maintain detailed and accurate records of customer interactions in CRM systems
- Follow up with customers to ensure issues are fully resolved and satisfaction is achieved
- Collaborate with internal teams to improve customer experience and service quality
- Identify customer needs and recommend appropriate products or services when applicable
- Collect customer feedback and help identify opportunities for process improvements
Skills & Experience Required
- Previous experience in Customer Service, Call Center, or Client Support roles preferred
- Excellent verbal and written communication skills
- Strong active listening and interpersonal abilities
- Customer-focused mindset with strong problem-solving skills
- Ability to manage multiple tasks and work efficiently under pressure
- Experience using CRM systems and customer support software is a plus
- Strong organizational and time-management skills
- Ability to remain professional and empathetic in challenging situations
- Basic computer proficiency, including Microsoft Office or Google Workspace
- Ability to work independently and collaboratively within a team environment
* By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.
