Description
Manager, Inside Sales – Horizons
The Best Experience Company:
Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!
Dealer Business Unit:
The dealer team is a dynamic team of sales and channel marketing professionals with a history of growing sales profitably and building meaningful long-term customer relationships. Supported by a dedicated channel marketing team as well as sales and sales operations, the Manager of Inside Sales position represents a critical leadership role responsible for driving dealer engagement, sales execution, and alignment between inside and field sales efforts.
Mission:
This role will be responsible for leading and overseeing activities of internal inside sales account representative team, including developing sales targets and sales strategies. This position will work closely with the Director of Field Sales and Regional Sales Managers, to support our outside sales team. This position will also collaborate closely with the channel marketing team on marketing strategies as well as partner with our training team to develop internal and external training materials to support the Horizons brand as needed. This position will also support any training roadshows. The primary goal of this position is to drive sales through identification of sales opportunities, increased and improved dealer contact, and process and efficiency improvements.
Objectives:
- Developing effective sales targets and sales strategies for the team to win in the market.
- Effectively manage a team of direct reports, providing leadership and coaching.
- Build a collaborative team environment that enables speed and collaboration, which ultimately results in driving repeat business and sales growth.
- Lead the team in developing and documenting processes to facilitate a consistent dealer experience.
- Structure activities and an approach that drives quick problem-solving ability and dealer relationship development.
- Provide leadership and guidance to the team and encourage them to proactively adapt their approach based on the evolving needs of our dealer network.
- Proficient with our internal systems, supporting the team to deliver solutions for our dealers and their unique challenges and requests.
- Ability to utilize telephone, e-mail, and virtual methods, to connect with dealers and develop meaningful relationships with customers to encourage trust and loyalty.
- Collaborate with the Customer Care Manager and Sales to improve service processes to provide a consistent experience to customers.
Requirements
Qualifications:
- Bachelor’s degree in Business, Sales, Marketing, or a related field
- 5+ years of inside sales experience, including experience managing direct reports required.
- Track record of driving revenue growth, meeting or exceeding sales targets, and improving key sales metrics.
- Ability to translate business strategy into executable sales plans; comfort with forecasting, goal setting, KPI tracking, and data‑driven decision making.
- Effective communicator who can partner with Marketing, Operations, Customer Service, and senior leadership to align execution and resolve issues.
- Experience leveraging CRM tools to manage pipeline, monitor performance, and drive consistent sales processes.
How We Work to Deliver a Best Experience: Our Culture
- Our Core Value: We do the right thing, always
- Our Seven Cultural Behaviors
- Empowerment - We trust our people.
- Ownership - We take 100% responsibility for our roles actions, and results.
- Leadership - We all lead by example and talk direct with respect (DWR).
- One Team - We are One Springs Team.
- Customer First - We consider our customers' needs before every decision.
- Continuous Innovation - We are constantly learning, innovating, and improving.
- Speed - We define priorities and operate with a sense of urgency and agility.
