Summary:The Market President is a highly visible position responsible for managing all banking activity within their respective territory, including but not limited to all Financial Centers, C&I Lending, RES Lending, and CRE Lending. This position is also charged with developing long-term relationships in the community through local involvement outside from bank activities as well as the sale and service of bank products. These duties will be accomplished by performing the following duties personally or through subordinate supervisors.Essential Duties and ResponsibilitiesOther duties may be assigned.Financial Accountability – Responsible for the combined profitability of the city/territory
Achieving combined Net Income goals as established by the Area President or Metropolitan bank President
Managing Sales Activities – Responsible for fostering a sales culture among every member in the Financial Center as well as Banking Staff
Achieving specific sales goals as established by the Area President or Regional President
Customer Service – Responsible for fostering the FirstBank Experience among every member in the financial center and banking staff in the following ways:
Phones answered by the third ring, proper greeting on every telephone call, all customers greeted when entering the financial center, financial center employees should stand and properly greet (handshake, eye contact, introduction) each customer before entering a meeting, use the customer’s name at least once, thank the customer, always get back to the customer before sundown.
Results from secret shoppers
Bank management observations
No customer complaints to the Area President or Metropolitan Bank President
Human Resources - Responsible for recruiting, engaging, developing and retaining
Achieving individual Financial Center personnel as well as banking personnel turnover goals
Internally promoting candidates from within (growing talent)
All employee reviews completed on time
Asset Quality – Foster a balance between loan production and credit quality
A minimum combined asset quality score of no less than 8
No forced downgrades
Adhere to Policy and Procedures - Responsible for branch compliance with bank policies, procedures, and operational integrity.
No findings from internal audit
All financial center employees and wholesale banking staff must meet all required training
No CIP violations
No compliance violations
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Supervisory Responsibilities:Preferred five plus years of supervisory experience to include the management of multiple branches and/or the management of a commercial lending staff.Education and/or Experience:
Minimum of 10 years relevant branch operations and/or branch sales experience
Bachelor’s degree preferably in finance; or ten years related experience and/or training in a financial institution; or equivalent combination of education and experience
Other Skills and Abilities:
Must be active and visible in the community to promote FirstBank and enhance business development efforts. Must have the willingness and desire to initiate outside sales calls.
