Business Analyst, Service Integrity & Resolution

MUFG Pension & Market Services connects millions of people with their assets, and our Retirement Solutions business is at the centre of a growing industry. Bring your developing superannuation and insurance expertise and step into a role where you’ll work with household‑name clients, gain exposure to complex insurance products, and accelerate your career in a dynamic, technology‑enabled environment.

As a trusted partner to superannuation funds across Australia, MUFG Pension & Market Services is known for secure data handling, innovation, and deep technical expertise across fund administration and share registry services. Our work is underpinned by strong governance, digital capability and a commitment to delivering superior client outcomes.

• 12-month fixed term role 
• Melbourne or Parramatta based 

About the role

In this role, you’ll provide technical expertise across superannuation insurance products, investigating and resolving detailed and complex insurance enquiries. You’ll work closely with peers, IT teams and fund clients to ensure insurance business rules are correctly applied, issues are identified early, and product quality is consistently maintained.

This role offers a strong blend of BAU technical analysis and involvement in change activities such as product enhancements, migrations, testing and insurance‑related projects.

 

Key responsibilities

• Investigate, analyse and resolve complex insurance and data‑related enquiries in line with fund business rules and SLAs
• Analyse insurance products and requirements to ensure accurate application of business rules and superior client outcomes
• Design, execute and support quality assurance activities to maintain product integrity across funds
• Contribute to process improvement initiatives to enhance efficiency, accuracy and client experience
• Participate in PVT testing for system releases, patches, and insurance‑related enhancements
• Collaborate with IT teams to deliver practical, cost‑effective solutions that meet client and regulatory requirements
• Support audits and governance activities, working with internal teams, funds and external auditors as required
• Assist with insurance‑related projects including product changes, transitions and functional specification reviews

 

About you

You’re a detail‑oriented analyst who enjoys working with complex insurance data and business rules, and you’re comfortable balancing operational delivery with change and improvement initiatives.

You’ll bring:

• Experience within the superannuation industry, ideally with exposure to insurance products
• Proven experience in business analysis or technical analysis within financial services
• Confidence working with data, reports and analytical tools to identify issues and trends
• Strong understanding of risk, governance and compliance requirements
• Excellent organisational and time‑management skills, with the ability to manage competing priorities
• A collaborative mindset and a strong sense of ownership for deliverables and outcomes
• High attention to detail and a commitment to quality and accuracy

 

Some of our employment benefits

• Flexible working – hybrid model enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well‑being Leave
• Employee Recognition Program to recognise people who demonstrate our values and purpose
• Talent Referral Program
• Salary sacrificing via superannuation
• Employee Assistance Program
• Learning & Development – self‑paced learning and educational assistance support
• Employee discounts – including Bupa and Microsoft
• Novated car leasing

 

Our culture

MUFG Pension & Market Services is an inclusive employer where people work collaboratively and are supported to thrive. We value diverse perspectives and promote a flexible, blended work environment that supports wellbeing and high performance. We believe diversity drives better client outcomes, continuous improvement and sustainable growth.

We treat all individuals fairly and equitably and do not discriminate on the basis of gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical ability, religious or political belief, marital or family status, or caring responsibilities.

 

How to apply

Ready to take the next step in your career? Apply now with your resume and a detailed cover letter outlining your skills, experience and suitability for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement.

   

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.