Director, Digital Services

Reports to: Vice President, Information and Technology Services
Salary Range: $126,100.02 to $177,800.15
Union/Excluded: Excluded
Security Screening: Required
Job Type: Regular full time

We are seeking a Director Digital Services to join our team in VICTORIA, British Columbia, Canada.

As the Director, Digital Services, you will provide forward-thinking leadership and direction for enterprise business system analysis and process management  associated operational and production support practices.  You will ensure alignment with the corporate strategic plan, inclusive of business changes and pension administration operational support services. These services include product/service management, business system analysis, functional design, data analysis, and business process management . As the Director, you will provide critical contributions to our enterprise transformation and be a trusted advisor to the Executive team and governance committees.

If you are an experienced senior leader proficient in industry best practices with proven direct accountability for delivering large-scale technical solutions that successfully enable business transformation, we invite you to apply.  
 

Hybrid Work Model 
This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month. 
Additional requirements are determined by the role functions and operational needs of each business area.  

• Partners with business and technology leaders to build multi-year transformation roadmaps that align business strategy and solution delivery.
• Takes a holistic perspective that considers data, analytics, insights, and different parts of the business to lead the evolution and delivery of effective business analysis for projects and operations.
• Ensures business needs are clearly defined, well understood, and effectively translated into high-quality solutions that deliver measurable value.
• Establishes, defines, implements, and continuously improves standards, methodologies, and tools for business analysis, requirements gathering, testing, and production and operational support ensuring consistent application of best practices across initiatives and day to day operations. 
• Drives service excellence and innovation by empowering employees to improve end-to-end business services, establishing branch standards, measurement, and continuous improvement.
• Leads the implementation and delivery of effective business process management (BPM) services in support of our strategic plan to ensure processes are measurable, appropriately controlled, consistent and transparent, efficient and secure.
• Acts as a trusted advisor on business process improvement, solution design, and change impacts.
• Manages ongoing sustainment activities required to keep the systems current and business functioning.
• Builds and maintains collaborative stakeholder relationships to understand business needs and align the Corporation’s mandate, programs, and technology roadmaps to current and future requirements.
• Provides strong, effective, and visible leadership to the branch, motivating and inspiring staff to achieve Pension Corporation’s mission, vision, goals, and objectives.
• Develops and manages the branch operating budget and risk management plans, and leads workforce strategies to attract, retain, and develop diverse talent (capacity planning, recruitment, mentorship, succession).

Must have

• A degree in Computer Science, Engineering or Information Technology, or related field. An equivalent combination of education and experience may be considered.
• A minimum of ten years of demonstrated related experience in a regulated or complex environment (e.g., public sector, financial services, pension administration, healthcare) that includes the following: 
  • Experience leading a department/business unit including strategic and business planning, managing operations, budget and staff, preferably in a unionized environment. 
  • Experience leading large scale system design and implementation.
  • Experience working with enterprise systems, digital platforms, and business transformation initiatives. 
  • Experience with change management, service design, or product management practices.

Knowledge, Skills and Abilities 

• Demonstrated leadership skills with the ability to motivate and influence others and work in a changing environment.
• Proven client relationship management skills.
• Strong analytical and problem-solving skills, with achievement in the assessment, development and implementation of effective business improvements and cost-effective operations.
• Strong communicator with excellent interpersonal, presentation, facilitation, and writing skills.
• Proven ability to develop creative and strategically sound solutions in a changing environment and demonstrate excellent judgment.
• Knowledge in product/service management, business systems analysis, process management, and information management.
• Expertise in business analysis, testing, and production support techniques. 
• Working knowledge of agile, waterfall, and hybrid delivery methodologies.

 

Application requirements
Cover letter: Please do not submit a cover letter; it will not be reviewed.
Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relates to the job requirements.
Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the position requirements. Please allow approximately 15 minutes to complete this questionnaire. 
 

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Diversity & Inclusion
BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. 

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at jobs@pensionsbc.ca.  

Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at jobs@pensionsbc.ca.

BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 780,000 active and retired members and more than 1,000 plan employers, paying out more than $540 million in benefits each month (over $6.5 billion a year) to over 240,000 retirees. One in eight BC citizens is a member of one of the five pension plans we serve. Services include providing plan information to members and employers, managing contributions and member records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.