Content Strategist - Member Services and Experience

Classification: Communications Officer R21
Salary Range: $74,009.08 to $84,153.39 per annum
Union/Excluded: BCGEU
Security Screening: Required
Job Type: Regular full time. Two positions available.
Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. 
 

We are seeking a Content Strategist to join our team in VICTORIA, British Columbia, Canada. 

The Content Strategist provides expertise to enhance service delivery across web, digital, and broader communication products by ensuring a strong user lens is applied throughout the content lifecycle. This role is responsible for translating complex business needs into clear, concise, and informative user‑centered content across a wide range of formats and channels.

In addition to websites and digital services, this may include education and learning materials, scripts, paper‑based products, letters, forms, and other communication assets. The Content Strategist works closely with cross‑functional teams across the organization to deliver high‑quality content that meets business objectives, aligns with user needs, and is consistent with the overall user experience and service delivery strategy.

Hybrid Work Model

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month. 

Additional requirements are determined by the role functions and operational needs of each business area.  

• Writes, edits and revises member-facing content to ensure clarity, accuracy, consistency, accessibility and alignment with established content standards, user needs and organizational objectives.
• Maintains and updates member facing content on an ongoing basis to ensure accuracy, accessibility, and alignment with approved content standards, legislative requirements, and plan rule changes across digital and nondigital formats.
• Develops, maintains and applies content models, style guides, templates and web writing best practices to support consistent user research and established best practices.
• Plans, develops and supports implementation of web and digital content strategies that align with branch objectives, information management and accessibility requirements.
• Supports the timely implementation of business-driven content updates across websites, forms, letters, and templates to meet operational requirements and service delivery timelines.
• Audits, reviews and assesses content to improve findability, usability, consistency and alignment with content standard, identifies gaps and recommends improvements.
• Produces and maintains information architecture artifacts, including navigation structures, metadata schemas, and taxonomies, to support member facing digital properties. Participates in user experience and interface design activities to ensure content aligns with approved UX patterns, content standards, and usability and accessibility guidelines.
• Collaborates with multidisciplinary teams and stakeholders to deliver content solutions that support approved digital services and member communications, ensuring integration with the overall user experience.
• Provides subject matter expertise and consultative advice on content and user centered communication approaches within project and working group settings.
• Leads content development and quality assurance activities for assigned web and digital products to ensure content meets defined requirements and standards.
• Supports user research activities by contributing to content testing, validation and refinement to overall improve usability and member experience.
• Participates in assigned projects and cyclical initiatives, contributing content expertise in support of business objectives and service delivery needs.

Must have

• Degree in a related field such as Communications, English, User Experience Design, English, Library Science, Computer Science, Digital Media or Information Science. An equivalent combination of related experience, education and training may be considered.
• Three years of related experience in a communications field in the following:
  • Developing, writing and editing content for websites and digital products including translating complex or technical information into clear, user-focused content.
  • Applying content standards, tone and voice guidelines, and style guides to ensure consistency, accessibility, and quality across digital content.
  • Maintaining and updating web or digital content within a content management system to support accuracy, legislative or policy changes, and service delivery timelines.
  • Conducting content audits, analysis, or reviews to improve usability, findability, and alignment with user needs and organizational objectives. 
  • Collaborating with cross‑functional teams (e.g., UX, business SMEs, technical or communications staff) to deliver content solutions that support digital services or member communications.

Nice to have

• Experience working in a public sector, regulated or service delivery environment is preferred.

• Experience applying accessibility standards to digital content is preferred.

   

Knowledge, Skills and Abilities

• Knowledge of user experience (i.e., research, design, content), accessibility and web development, practices, standards and principles.
• Knowledge of a variety of web publishing concepts, editing standards and processes and communications principles; understanding of current trends
• Strong written, verbal communication and relationship building skills
• Excellent attention to detail and proven ability to write and edit for web and to support promotional materials
• Exceptional planning and organizational skills, with the ability to bring structured thinking to a variety of tools and templates.
• Ability to work on multiple projects simultaneously and prioritize workload.
• Ability to learn from your peers and apply your skills in a dynamic multi-disciplinary environment.
• The ability to focus on improving services for members and stakeholders

Application requirements 

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 10 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Diversity & Inclusion 

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. 

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at jobs@pensionsbc.ca.  

Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at jobs@pensionsbc.ca.

BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 780,000 active and retired members and more than 1,000 plan employers, paying out more than $540 million in benefits each month (over $6.5 billion a year) to over 240,000 retirees. One in eight BC citizens is a member of one of the five pension plans we serve. Services include providing plan information to members and employers, managing contributions and member records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.