Tech Lead, Event Intelligence Group Location requirements:You’ll be required to work out of the office 3 days a week. About the RoleThe Event Management group owns BigPanda’s core event ingestion, processing, enrichment, and correlation capabilities — operating at massive scale and forming the foundation of our AIOps platform. We are looking for a Technical Leader to lead the technical evolution of this group as we transition toward Native AI and Agentic architectures across both product and engineering. This role reports directly to the VP of Engineering and will play a critical role in shaping how AI-first and agent-driven systems are embedded into BigPanda’s core event pipeline.You’ll combine deep technical leadership, hands-on architecture work, and strong cross-functional influence to guide the team through this transformation — while maintaining the performance, reliability, and scale our customers depend on. What You Will Do:
Lead the technical direction of the Event Intelligence Group, owning architecture and long-term evolution
Drive the transition of core event processing systems toward Native AI and Agentic solutions, including AI-driven enrichment, correlation, decision-making, and automation
Partner closely with Product, Data, and AI teams to translate product vision into scalable, production-ready systems
Design and review high-scale, high-throughput backend systems handling millions of daily events
Mentor and grow engineers, fostering a culture of technical excellence, ownership, and pragmatic innovation
Act as a technical thought partner to engineering leadership, contributing to org-wide architectural decisions
Balance innovation with operational rigor, ensuring reliability, performance, and security throughout the transition
Contribute to a culture of technical excellence, collaboration, and continuous improvement
What Skills and Experience You’ll Bring to BigPanda
5+ years of experience building and leading backend systems in production environments
Proven experience as a technical leader
Strong background in designing distributed, high-scale, low-latency systems
Experience introducing or scaling AI-powered systems in real-world products (ML, LLMs, agents, or decision systems)
Solid understanding of event-driven architectures, data pipelines, and cloud-native systems
Ability to lead complex technical initiatives across multiple teams and stakeholders
Strong communication skills with the ability to influence at both engineering and executive levels
A pragmatic mindset, excited about AI, but grounded in delivering customer value and operational excellence
About Us:BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, Abbott, Marriott, Expedia and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career. Our Benefits: Competitive equityHybrid work scheduleCompany funded health insurance6 weeks fully paid Parental LeaveCritical Family Medical LeaveFinancial planning servicesEmployee learning & development budgetValues-based recognition (quarterly and annually)Social community & ERG programsFreeFit gym packageWork-life harmonyDog friendly office
