Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you! | Who we are We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change. Payments Canada — where our country connects: Payments Canada — Who we are
| Our culture
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today! You need to work here if • You love working with passionate, ambitious and collaborative colleagues. • You want to be challenged and lead unique initiatives. • You want to grow, develop and become a subject matter expert in your field. • You want your work to make an impact in your community and country. Come and join us — where payments meet purpose!
| What we are looking for Payments Canada governs and operates Canada’s essential payment clearing and settlement infrastructure, including associated systems, by-laws, rules, and standards. As an organization focused on strategic growth to better serve Canadians, all employees must be adaptable and willing to drive positive change within their team and the company.
The Payment Operations Centre Analyst - (Level III) is responsible for providing critical support for Canada's payment systems in addition to the duties and responsibilities outlined in the below description. This position involves 24/7 operational duties, including system monitoring, incident mediation between service partners and financial members, and providing direct advisory services to financial member clients.
The position also contributes significantly to documentation and process improvement projects across the organization. | A day in the life Responsibilities of the Payment Operations Centre Analyst - (Level III) includes but are not limited to:
Business & Technical Services and Program Delivery • Actively monitor critical payment systems and dashboards, escalating as required. • Respond to issues in a professional and efficient manner and initiating the Incident Response processes properly. • Support the Incident Manager (Representative) for all “escalated” incidents. • Recommend critical decisions and support business operations. • Maintain a high level of customer service throughout all activities and representing Payments Canada to external stakeholders. • Maintain a high degree of knowledge on Payments Canada functions through scheduled and self-led training. • Provide operational support to RTR, Payment Operations Centre Analyst staff. • Follow established ITIL processes and best practices. • Participate in projects as a member and support the successful delivery of said project.
Contacts and Communications • In a professional manner respond to Member requests through preferred channels within agreed SLA timelines. • Actively communicate with Payments Canada staff, service partners and stakeholders to reach an optimal solution to issues. • Cultivate and maintain strong working relationships with internal stakeholders and service partners to optimize payments system maintenance and support. • Maintain support channels with product and service partners. • Represent the RTR Payment Operations Centre team effectively in internal and external meetings.
| What you need to be successful • Post-secondary degree or diploma in Business Administration, Computer Science or other related fields. • Bilingual in both official languages; English and French. • Equivalent experience combined with formal post-secondary education. • Minimum three (3) years of experience in an operations support and/or Service Desk environment. • Must be able to work permanent shifts and participate in the on-call support rotation and periodic overtime. • Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
| You will really stand out with • ITIL, HDI or similar industry certifications. • Practical experience with one or more of the Payments Canada supported technology products, tools, and/or services (i.e., Lynx, SWIFT, ACSS/USBE, ITSM tool, Google Workspace, Jira/Confluence). • Knowledge of payment infrastructure.
| Salary range • Based on qualifications and experience: $73,500 to $122,500.
Please submit your application by May 20, 2026.
| What's in it for you? • Flexible, hybrid (remote/office) environment. • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible). • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over). • Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days. • 26 weeks of paid maternity and parental leave top-up (if eligible) • Rewards and recognition program. • Access to office gym facilities. • Internal and external professional development opportunities. • Fun team and organizational events. • Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements. It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued. We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca. We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
