ICT Technical Assistant Sudan Kadugli - Nationals Only

1. Job description:

 

• Adhere to NRC policies, tools, handbooks and guidelines.

• Prepare and develop status reports as required by management.

• Ensure proper filing of documents.

• Provide help desk support to all users on IT issues.

• Maintain the existing Asset Registry to track all ICT & Non-ICT equipment.

• Preparation and release of ICT resources to authorized users as approved.

• Diagnosis and resolution of hardware, software or connectivity problems.

• Provide support to the office staff upon request in the use of systems and applications.

• Schedule regular computer-related service & maintenance.

• Setup internet connectivity for all staff as well as visitors.

• Performs other duties, as required or as requested by line manager.

 

1. Qualifications:

• Bachelor’s in information technology or related field.

• Minimum of 2 yeayearsr relevant work experience.

 

1. Education field:

• Information Technology or related field.

 

1. Education level:

• Diploma or Univea rsity Bachelor's degree.

 

1. Personal qualities:

• Demonstrate proficiency in providing user support for all typical office ICT specially LAN/WAN/VSAT/Wireless technologies, Cisco Switches & Routers.

• Good communication and interpersonal skills.

• Ability to keep up to date with modern trends in technology and match this with internal specifics.

• Possess cultural awareness and sensitivity.

• Ability to analyze, troubleshoot, support and implement technical solutions at all levels.

• Ability to work independently and as part of a team.

 

1. Language:

• English

 

1. Competencies

Generic professional competencies:

• Experience from working in IT functions.

• Previous experience from working in networking and software and hardware maintenance.

• Documented results related to the position’s responsibilities.

 

Behavioural competencies:

• Planning and delivering results.

• Empowering and building trust.

• Communicating with impact and respect.

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. 
Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. 
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. 
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:  • treat everyone with respect and dignity  • contribute to building a safe environment for all  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH