Senior Manager, Annual Review

Join a superannuation leader backed by global scale, local expertise and a commitment to innovation.

MUFG Pension & Market Services is Australia’s leading superannuation administrator — partnering with some of the largest and most recognisable funds in the country. Here, you’ll shape industry‑defining work, influence client outcomes, and build your career within a business that combines a proud history with the energy of a fast‑growing global organisation.

About the role

Senior Manager, Annual Review is a senior, client‑facing leadership role responsible for the end‑to‑end delivery of annual member statements, ensuring all publications are delivered accurately, on time and in line with legislative requirements and fund‑specific rules.

Reporting to the Head of Business Enablement, you will lead teams responsible for statement publication, provide senior‑level governance oversight, and act as a key escalation point for clients and internal stakeholders. This role combines people leadership, operational excellence and communications expertise, with a strong focus on quality, compliance and continuous improvement at scale.

What you’ll be responsible for

• Leading teams delivering large‑scale statement publications, managing volumes in excess of 10 million communications per annum
• Owning the end‑to‑end governance and delivery of annual review and statement cycles across operational fulfilment and development streams
• Acting as a senior client contact and escalation point, ensuring clear communication, issue resolution and strong client outcomes
• Establishing and maintaining operational, quality and compliance frameworks supporting statement delivery
• Ensuring legislative, regulatory and fund‑specific requirements are understood, tracked and met across all statement programs
• Driving process optimisation, automation and efficiency initiatives, including post‑implementation reviews and continuous improvement
• Managing team capacity, delivery timelines, SLAs and KPIs to ensure statements are delivered on time and in full
• Providing strong leadership, coaching and performance management to Statement Delivery Leads and their teams

What you’ll bring

• Extensive experience in superannuation or financial services, with a strong understanding of member communications and reporting obligations
• Proven managerial experience, including leading leaders and teams responsible for operational delivery
• Demonstrated experience in statement delivery, member communications or large‑scale publications within regulated environments
• Strong understanding of regulatory and legislative requirements relating to member disclosures and reporting
• Experience operating in high‑volume, deadline‑driven delivery environments
• Strong stakeholder management skills, including client‑facing communication and escalation management
• Highly developed organisational skills with a strong focus on quality, risk management and attention to detail
• Advanced Excel and data analysis capability; exposure to reporting tools or SQL is advantageous

Some of our employment benefits

• Flexible working – hybrid model enabling our employees to work in the office and at home
• Purchased Leave, Parental Leave, Volunteer Leave, Gender Transition Leave, Well‑being Leave
• Employee Recognition Program
• Talent Referral Program
• Salary Sacrificing via Superannuation
• Employee Assistance Program
• Learning & Development – self‑paced learning and educational assistance
• Employee discounts – including Bupa and Microsoft
• Novated Car Leasing

Culture at MUFG Pension & Market Services

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth.

We treat all individuals fairly and equitably and do not discriminate on the basis of gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and a detailed cover letter outlining your experience and suitability for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement.

 

 

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. 

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. 

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.