Company Overview:When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.Position Overview:We are seeking a dedicated and proactive AV Technician to join our team to provide exceptional AV (audio-visual) support and services. This position is ideal for an individual with a strong understanding of AV systems, customer service skills, and a desire to work in a high-profile environment. The technician will be responsible for installing, troubleshooting, maintaining, and repairing AV equipment and systems while ensuring a seamless experience for users.This position will be located within a highly visible, customer-facing location that provides support in a hospital/medical environment. Most work will be completed on-site within the facility located in Albany, NY.What you will do as the AV Technician:The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
Provide white glove support onsite for Audio/Video solution at conference rooms for events, meetings, webinars, and day-to-day use.
Perform tasks that require physical presence at Customer Locations.
Travel between Customer Locations as required.
Perform installation, Configuration and troubleshooting of Audio/Video devices, Conference room devices, Windows devices, and Teams /Zoom conferencing solutions.
Perform connectivity management tasks such as connecting, hard reset, soft reset, providing remote access to customer teams and/or vendors, and providing support during meetings or events.
Replace faulty or damaged equipment components, such as hard drives, power supplies, or network cards.
Perform basic troubleshooting steps such as power cycling devices or checking physical connections.
Perform physical maintenance tasks such as rack and stack operations and equipment labeling.
Handling the installation, replacement, or removal of equipment components.
Ensure proper physical connectivity by connecting and testing network cables, fiber optic connections and communication links.
Maintain an inventory of equipment, tracking serial numbers, and managing spare parts.
Perform on-site troubleshooting tasks, such as verifying power and network connectivity, checking indicator lights, or physically inspecting devices.
Perform asset management.
Perform Audio/Video testing on conference rooms and prep the rooms in advance of scheduled events or meetings as required by the customer.
Communicate and troubleshoot with Audio Visual vendors, engage in RMA and repair process.
Responsible for cross-training team members on Audio Visual support.
Respond to emergency calls regarding difficulties in active meetings.
What you will bring to the team:
Strong knowledge in ITIL process.
ITIL Certification.
Strong communication.
Good understanding of Audio/Video technologies.
Good understanding of VIP support for conference rooms setup.
Good experience with End user and Deskside support.
Experience in a clinical setting is preferred.
Neat, Logitech, Crestron, and Cisco equipment experience and/or certifications.
Qualified candidates can expect an hourly rate of $32.00-$37.00 per hour#LI-LM1Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.
