Director, Sales & Operations Planning

Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Lead North America’s integrated business planning strategy by overseeing end-to-end S&OP governance, aligning commercial, product, financial, and supply chain strategies, and driving organizational capability, operational excellence, and long-term business performance. This role serves as a strategic business leader responsible for advancing planning maturity, enabling executive decision-making, and ensuring scalable, financially aligned growth across the region.

Responsibilities:

•Own and continuously improve the end-to-end NAM S&OP process, calendar, and governance. •Facilitate cross-functional alignment and resolve conflicts between demand, supply, and financial objectives. •Partner with Product Management to integrate product lifecycle plans (launches, phase-ins/outs, promotions). •Define and own North America’s S&OP/IBP strategic roadmap •Lead executive S&OP governance and enterprise decision frameworks •Shape portfolio, lifecycle, and commercial planning strategy •Own enterprise demand strategy by establishing forecasting governance, improving forecast quality, and enabling data-driven commercial planning decisions. •Identify risks and opportunities associated with portfolio changes. •Build organizational planning capability and succession •Influence enterprise-wide financial and operational trade-offs •Sponsor planning technology investments and analytics modernization •Lead cross-functional supply and demand integration to optimize service, inventory, capacity, and profitability while proactively mitigating enterprise risks. •Enable fact-based decision-making through clear scenarios and recommendations. •Drive accountability across functions for performance outcomes. •Drive regional S&OP transformation through process modernization, digital planning capability, and scalable governance frameworks. •Serve as strategic advisor to executive leadership on demand, supply, and business performance

Capabilities:

•Enterprise leadership •Strategic transformation •Financial acumen •Executive stakeholder influence •Ability to connect operational plans with financial and strategic objectives. •Strong analytical skills with the ability to interpret complex data and generate insights. •Scenario planning at enterprise scale •Change leadership •Strong facilitation and leadership skills without direct authority. •Conflict resolution and decision-making capability. •Governance architecture •Team development

Qualifications:

•Bachelor’s degree in Supply Chain, Business, Engineering, Finance, or related field (MBA or advanced degree preferred). •12+ years experience in Supply chain, Demand Planning, Supply Planning, or S&OP/IBP roles. •Proven experience leading or managing an S&OP or Integrated Business Planning (IBP) process. •Proven ability to lead cross-functional teams and influence senior executive stakeholders across commercial, finance, product, and operational functions. •Experience developing organizational capability through team leadership, succession planning, and scalable planning structures. •Deep understanding of North American market dynamics, supply chain strategy, and integrated business planning best practices. •Thrives & deliver robust S&OP processes within a highly project-oriented business •Executive-level communication and decision-making skills, with the ability to present complex business scenarios and strategic recommendations clearly. •Experience with planning systems (e.g., SAP IBP, Kinaxis, Oracle, Anaplan, Adaptive Planning) preferred. About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.  We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.  Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"- We do not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co  If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.