Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Director, Revenue Management – Continuous Improvement & Innovation is a senior leadership role within the Revenue Management organization. This position is responsible for transforming how Revenue Management work is designed, executed, and scaled by embedding continuous improvement, innovation, and advanced analytics into daily operations.
This role leads process improvement and innovation initiatives that accelerates decision-making, and drives measurable efficiency and revenue impact. The Director partners closely with Pricing, Yield Management, Revenue Engineering, IT, Finance, and external vendors to modernize workflows and develop AI-enabled solutions—including GenAI and agentic AI—as core Revenue Management capabilities.
What you'll do
This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Leadership & Operating Model Transformation
- Lead enterprise‑wide continuous improvement initiatives across Revenue Management, focusing on speed to insight, execution consistency, and scalable impact
- Redesign end‑to‑end RM workflows to reduce manual effort, eliminate waste, and elevate analytical and commercial judgment
- Establish repeatable CI frameworks, governance, and success metrics to ensure improvements are sustained and institutionalized
Innovation, AI & Advanced Analytics Enablement
- Own the innovation roadmap for Revenue Management processes, tools, and operating models
- Drive the development and deployment of GenAI, agentic AI, ML, and automation‑powered solutions that transform RM workflows
- Partner with Revenue Engineering and IT to translate business needs into technical design, development plans, and production‑ready solutions
- Sponsor pilots and proofs‑of‑concept, define clear success criteria, oversee execution, and scale successful capabilities across the organization
Cross‑Functional & Executive Partnership
- Work closely with Pricing, Yield Management, Finance, Commercial, and Technology teams to deliver cross‑functional solutions requiring alignment across data, systems, and processes
- Serve as a trusted advisor to senior Revenue and Commercial leaders on process design, capability building, and innovation strategy
- Communicate complex technical and analytical concepts clearly to non‑technical stakeholders to drive alignment and adoption
Vendor & External Partnership Management
- Identify, evaluate, and manage external vendors and technology partners to accelerate CI and innovation outcomes
- Ensure vendor solutions are outcome‑driven, scalable, cost‑effective, and integrated into core RM workflows
- Own accountability for value realization, governance, and long‑term sustainability of externally delivered solutions
People Leadership & Capability Building
- Build, lead, and develop a high‑performing Continuous Improvement & Innovation team
- Set clear expectations, coach leaders, and create strong development pathways aligned to evolving analytical and AI skill needs
- Champion a culture of curiosity, experimentation, accountability, and continuous learning
All you'll need for success
Minimum Qualifications – Education & Prior Job Experience
- Bachelor’s degree in Business, Economics, Engineering, Analytics, Computer Science, Statistics, Operations Research, or a related field, or equivalent experience/training
- 7 years of progressive leadership experience, including leading managers and senior individual contributors
- 10 years of experience in revenue management, analytics, strategy, process improvement, or transformation roles within complex, data‑intensive environments
- Demonstrated success leading large, cross‑functional initiatives with measurable business impact
- Experience working closely with technology and engineering teams on advanced analytics, automation, or AI‑enabled solutions
Preferred Qualifications – Education & Prior Job Experience
- MBA or other advanced degree
- Prior experience within airlines, travel, transportation, e‑commerce, consulting, finance, or technology‑driven organizations
- Experience establishing or scaling a Continuous Improvement, Analytics, or Innovation Center of Excellence
Skills, Licenses, and Certifications
- Demonstrates the highest standards of personal ethics and integrity
- Demonstrated experience leveraging AI, ML, GenAI, and agentic AI to redesign business processes and operating models
- Strong understanding of process improvement methodologies (Lean, Six Sigma, or equivalent), applied pragmatically
- Ability to guide complex initiatives through agile, iterative development cycles
- Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
- Excellent analytical, problem solving, and critical thinking ability
- Excellent project planning and organizational skills, with ability to thrive in a fast-paced environment with multiple priorities while maintaining high attention to detail and follow-through
- Ability to influence through outstanding interpersonal, collaboration, and negotiation skills
- Strong skills in stakeholder management and internal evangelism, as well as proven ability to build and facilitate relationships at all levels of the organization, both internally and externally
- Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and clearly communicate a strategic and tactical vision to all levels within the organization, as well as with external agencies and business partners
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
