Director, McDonalds Global Account

Be Part of Our Next Chapter  For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Build and maintain a single, authoritative product and innovation roadmap for the global McDonald's account, providing clear visibility of upcoming technologies, features, and Coates-led initiatives across the business. The role aggregates intelligence from technology, innovation, and market teams to ensure the roadmap reflects both client needs and commercial opportunity — enabling markets to proactively plan adoption, supporting go-to-market readiness, and driving product visibility and alignment at a global account level.

Responsibilities:

Roadmap Development & Maintenance

•Aggregate inputs from McDonald's Tech, NAM Tech, IM Tech, McDonald's Innovation, Core Hardware, and Core Software to build and maintain a comprehensive, up-to-date McDonald's product roadmap. •Maintain the roadmap as the single source of truth for all McDonald's-related product workstreams, ensuring accuracy, relevance, and accessibility for internal stakeholders. •Represent McDonald's as a segment in Product, Technology & Lifecycle Governance (PTLG) forums, advocating for account priorities in product planning processes.

Intelligence & Opportunity Identification

•Identify and explore new product opportunities for the McDonald's account based on market intelligence, client signals, and emerging technology trends. •Partner with internal teams to assess new opportunities and incorporate validated items into the McDonald's product roadmap with appropriate prioritisation. •Translate client strategy and product intelligence into actionable inputs that shape Coates innovation direction for the account.

Go-to-Market & Business Development Enablement

•Work with the Senior Strategy Manager and market account teams to inform business development plans based on GTM timelines and product readiness status. •Ensure the roadmap proactively supports growth plan objectives, flagging dependencies or readiness risks that could impact commercial or market expansion activities. •Provide clear, timely product visibility to markets so they can proactively plan adoption, deployment preparation, and client engagement.

Stakeholder Engagement & Alignment

•Build and maintain effective working relationships with technology, product, and innovation stakeholders across the business to ensure roadmap inputs are current and comprehensive. •Communicate roadmap status, changes, and dependencies clearly to the VP, Account Director, and Strategy Manager, ensuring cross-team alignment at all times. ​

Qualifications:

•Minimum 5–7 years' experience in product management, product operations, technology roadmap management, or a closely related discipline, across a global account or enterprise client context. •Demonstrated experience aggregating and synthesising inputs from multiple technology, engineering, or innovation workstreams into a consolidated product roadmap or portfolio view •Proven ability to work across product, technology, and commercial functions — translating technical roadmap activity into commercially relevant language for account and business development teams •Experience representing product or technology interests in governance forums, with a track record of advocating effectively for account or segment priorities within product planning processes •Strong background in identifying and assessing new product or technology opportunities, including experience working with client-facing teams to capture and validate demand signals •Background in hardware and software technology environments, with an ability to navigate both (highly desirable) •Familiarity with digital signage, display technologies, content management systems, or QSR technology ecosystems (highly desirable)

Capabilities:

•Ability to aggregate complex, multi-source product and technology intelligence into a single, coherent roadmap that is accurate, accessible, and genuinely useful to diverse internal stakeholders •Ability to translate technical roadmap content into commercially relevant insights — enabling account, strategy, and market teams to make informed decisions about adoption, go-to-market timing, and business development •Ability to identify emerging product opportunities from client signals, market intelligence, and technology trends, and to build a compelling internal case for their inclusion in the roadmap •Ability to represent the McDonald's account with authority in product and technology governance forums, advocating effectively for account priorities without losing sight of broader organisational product direction •Ability to build strong working relationships across product, technology, and innovation functions — maintaining the trust and access needed to keep the roadmap current, comprehensive, and commercially connected About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). 
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