Why This Role Matters
As Facilities Manager on the Gold Coast within the Savills Asset Management team, this role is responsible for the safe, compliant and efficient operation of the building services and physical infrastructure of a high-profile retail asset in one of Australia’s best-known tourist-driven precincts.
Working closely with the Centre Manager and Operations Manager, this role will focus on the technical and facilities side of the asset, including plant and equipment, essential services, contractor performance, preventative maintenance, statutory compliance, tenant maintenance matters, defects, risk management and capital works support.
This is a hands-on role suited to an experienced facilities professional who enjoys being on site, understanding how a building works, dealing directly with contractors and tenants, and ensuring the asset is maintained to a high standard. The centre has significant foot traffic, extended trading patterns and a strong food, beverage, entertainment and retail mix, so the role requires someone who can respond quickly, communicate clearly and keep essential services running without unnecessary disruption to retailers or customers.
What You’ll be Doing
- Owning the day-to-day facilities and maintenance operations across all building services, plant and infrastructure
- Keeping critical systems running smoothly — electrical, mechanical, fire, hydraulic, lifts and BMS
- Managing planned and reactive maintenance, defects, breakdowns and tenant work orders end to end
- Ensuring full statutory compliance, WHS standards and essential services testing are always met
- Leading service contractors — performance, compliance, quotes, scopes and site attendance
- Partnering with Operations and Centre Management to protect presentation, safety and customer experience
- Supporting OPEX and CAPEX planning, identifying risks, lifecycle upgrades and future works
- Coordinating capital works delivery, minimising disruption for retailers and customers
- Maintaining accurate compliance records, service reports and maintenance registers
- Responding calmly and professionally to incidents and building issues
- Working closely with retailers on maintenance, fit-outs and make-good requirements
- Driving improvements in asset reliability, safety, energy efficiency and long-term performance
- Collaborating across centre management, operations, leasing, finance and facilities teams
What You’ll Bring
- Proven experience in facilities, building services or maintenance management within a property environment
- Background in retail, shopping centres or high foot‑traffic assets highly regarded
- Solid technical knowledge across HVAC, fire, electrical, hydraulic, lifts and outsourced building systems
- Confident contractor manager, able to challenge performance and drive issues to resolution
- Strong understanding of statutory compliance, WHS and essential services obligations
- Ability to juggle competing maintenance priorities while managing risk, safety and retailer impact
- Clear, professional communicator with tenants, contractors, consultants and internal stakeholders
- Well‑organised and detail‑driven, with strong maintenance records, reporting and documentation skills
- Calm, hands‑on and practical problem‑solver who performs well under pressure
- Competent in Microsoft Office; experience with work order or contractor management systems is a plus
Why Savills is a Great Place to Work
At Savills, we believe in helping people thrive through places and spaces, and that starts with our own team. As a global leader in property solutions, with 42,000 professionals across 70 countries and over 170 years of expertise, we know that our greatest strength is our people.
When you join Savills, you’re not just starting a job, you’re becoming part of a culture that celebrates individuality, supports wellbeing, and invests in your growth. We live by four promises: we listen, we empower, we challenge, and we collaborate, because we know that together we can achieve great things.
We offer more than a career, here’s just a glimpse of what you can expect:
- Generous Leave – Extra days to recharge and enjoy life
- Parental Support – Industry-leading parental leave benefits and bonuses
- Family & Wellbeing – Fertility and reproductive leave, plus dedicated wellbeing days
- Flexibility – Work arrangements that support your lifestyle
- Growth – Access to learning and development platforms
- Culture – Social events, charity days, and an inclusive, supportive workplace
We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islanders, LGBTQIA+ communities, individuals living with special needs, and people of diverse ages, faiths, and cultures.
We’d Love to Hear from You
Are you ready to thrive with us? Make your application today and take the first step toward an incredible career with us.
To apply, please click on the "Apply" button above and complete our brief online form.
