SeniorFull TimeEN
Not your average collections role. Not your average lender.
At Jacaranda Finance, we’re building something different.
We help everyday Australians access fair, fast, and simple finance , especially when traditional lenders say no. But more than that, we’re building a company where ownership, pace, and real impact define how we work.
We’ve grown from a 2-person startup to a high-performing team of 70+ (plus 3 office dogs), helped hundreds of thousands of customers, and earned recognition as one of Australia’s highest-rated lenders.
Now we’re looking for a Collections Team Leader to take full ownership of our collections function and help shape what “great” looks like as we scale.
Why this role matters
This isn’t a “manage the team and keep things ticking” role. This is a build, lead, and elevate role. You’ll own the end-to-end collections strategy, from early arrears through to recoveries and define how we balance commercial performance with customer outcomes, especially when it matters most.
You’ll lead a small, high-impact team and work cross-functionally to build a collections function that is high-performing, data-driven, customer-first, and built to scale.
Key Responsibilities
1. Ownership & Strategy
Own and evolve the end-to-end collections strategy (early to late stage, including recoveries). Improve key metrics including arrears, roll rates, cure rates, and recoveries. Refine segmentation, contact strategies, and treatment pathways
2. Leadership & Performance
Lead, coach, and develop a team of Collections Specialists. Build a high-accountability, high-performance culture. Set clear expectations, KPIs, and feedback rhythms.
3. Execution & Improvement
Build scalable processes, workflows, and governance. Use data and reporting to drive decisions and improve outcomes. Partner with Risk & Compliance, and Technology teams to uplift systems and tooling
4. Customer Outcomes
Ensure respectful, empathetic, and solutions-focused interactions. Lead strong handling of hardship and vulnerable customers. Balance recovery outcomes with long-term customer relationships
5. Compliance & Risk
Ensure adherence to NCCP, ASIC, and ACCC/ASIC guidelines. Maintain audit readiness and strong documentation practices. Minimise complaints and external dispute risk (including AFCA)
What great looks like
You’ll thrive in this role if you:
What you’ll bring
Why Jacaranda?
Because we genuinely care about our people.
Our culture matters to us. We believe great work happens when people thrive together. To help you understand how we work, what we value, and what you can expect at Jacaranda, we’ve put together our Thriving Together document. Ready to see what thriving together really means? Click here - Click here - https://lnkd.in/gQ7CP2pm
Ready to Apply? If you’re a Collections Team Leader who wants meaningful work, supportive leadership, and a culture that genuinely cares, we’d love to hear from you. By applying for this role, you’ll be added to our talent mailing list and may receive updates about new opportunities as they become available. You can unsubscribe at any time.
