CA$109K – CA$138KSeniorFull Time
4 days a week in office - please note that this position can also be filled in any of our offices across Canada
Help shape how we engage, understand, and serve our clients.
This senior leadership role offers the opportunity to strengthen key client programs, improve account management practices, and support firmwide client retention through insight and innovation.
You will be focusing on:
Strategy and team management
Support the firm’s client strategy by leading and contributing across the full client lifecycle, from relationship development through growth and retention.
Collaborate across the Clients & Markets team to design and implement processes, tools, and practices that strengthen client programs and improve consistency.
Identify opportunities to leverage AI and other technologies to enhance efficiency, insight, and decision making across client initiatives.
Establish dashboards and reporting to provide leadership with visibility into client engagement, activity, and growth opportunities.
Drive continuous improvement by identifying gaps, testing new approaches, and embedding scalable best practices.
Conduct research and analysis to identify trends, opportunities, and risks within key clients, industries, and markets.
Pursuits
Ensure client data, feedback, and market insights are effectively leveraged to inform pursuit strategy, positioning, and proposal development, and broader client-focused initiatives.
Support pursuit teams by translating client intelligence into actionable insights that strengthen submissions and client follow up.
Challenge the status quo and bring forward new, innovative ideas.
Client Account Planning
Lead and support client teams in developing and executing account plans that drive service expansion, client retention, and revenue growth.
Lead the firm’s key client program, ensuring timely follow up on issues and opportunities identified through client feedback initiatives.
Translate client feedback and account intelligence into clear recommendations and next steps for client teams and firm leadership.
What you bring to the role:
7+ years of experience in client management, business development, marketing, strategy, or a related role within a law firm or professional services environment.
Strong experience leading projects, implementing new processes, and managing multiple priorities simultaneously.
Demonstrated ability to work with data, reporting, and insights to inform decision-making and strategy.
Experience with implementing AI or technology-enabled solutions is a strong asset.
Exceptional communication and stakeholder management skills, with the ability to influence at senior levels.
Bilingual in French and English an asset.
Why join our team:
Retirement savings plan with employer contribution
Benefit premiums paid by the firm
Telemedicine services
Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
Training and development programs based on your interests and needs
The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.
Toronto: $111,600 - $137,800 Ottawa: $109,000 - $134,600 Vancouver: $109,000 - $134,600Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us!
As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright.
If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.
Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.
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Please note that this job posting is being advertised to fill an existing vacancy.
