Marketing Engagement & Campaigns Specialist

Employment Type: Permanent full time

Hours: 9am - 5pm, Monday - Friday

Location: Hybrid - Richmond, VIC

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: tridgway@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

This role delivers targeted, locally relevant marketing that drives enquiries and supports growth across Home Care, Residential Aged Care and Seniors Living. You will plan and deliver regional acquisition, retention and awareness campaigns, lead the launch and promotion of new service offerings and specialised models of care, and develop high‑quality content and collateral. Working closely with Client Services and operational leaders, you will ensure marketing activity aligns with service needs, strengthens community and referral networks, and is continually refined through performance monitoring to clearly position Mercy in a competitive market.

What you’ll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

• 3–6+ years’ experience in marketing, campaigns, brand activation, or community engagement roles.

• Strong copywriting skills and ability to adapt messaging for different audiences.

• Experience designing and executing end‑to‑end campaigns.

• Confident in stakeholder engagement, particularly across operational teams.

• Familiar with email marketing, CRM platforms, and campaign analytics.

• Ability to interpret campaign performance and provide actionable recommendations.

• Strong organisational skills with the ability to manage multiple projects simultaneously.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. 

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.